Customer Care Agent

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: TYPE OF WORK

Full Time

: SALARY

$6/hr

: HOURS PER WEEK

40

: DATE UPDATED

Mar 16, 2026

JOB OVERVIEW

ABOUT THE ROLE

As a Customer Care Agent at SureFire CPR, you will be the first voice students and clients hear. You will handle inbound calls, chats, and emails — providing accurate, empathetic service that reflects our mission to empower confident lifesavers.

This is a fully remote role. We are looking for someone who is calm under pressure, genuinely cares about people, and takes pride in doing things the right way — every single time.

WHAT YOU WILL DO

Answer inbound calls, chats, and emails with professionalism, warmth, and accuracy
Guide students through course details, scheduling, certification requirements, and testing
Resolve issues quickly by identifying root causes and following through to completion
Meet or exceed KPIs including response time, CSAT scores, and quality assurance metrics
Maintain detailed and accurate interaction records — document everything, double-check always
Collaborate with teammates and communicate proactively with leadership
Support special projects and operational tasks as assigned

WHO YOU ARE

You have at least 4 years of customer service experience (BPO, virtual assistant, or similar)
You communicate clearly and confidently in written and spoken English
You stay composed and positive when things get busy or a caller is upset
You are detail-oriented — you catch small things before they become big problems
You take ownership: if something goes wrong, you fix it and follow through
You are a team player who steps up without being asked
You have a stable internet connection and a quiet, professional work environment
You have access to two monitors (required for this role)

SKILL REQUIREMENT

Phone Support English Speaking Analytical

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Job Post	Reporter	Rank	Reason	Date

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Customer Care Agent

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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