Remote Receptionist/ Front Desk

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: TYPE OF WORK

Full Time

: SALARY

25000/month

: HOURS PER WEEK

45

: DATE UPDATED

Mar 16, 2026

JOB OVERVIEW

Job Title: Remote Receptionist/ Front Desk (UK Shift - Edinburgh Based)
Industry: Healthcare / Dental

Location: Remote (Work from Home - Philippines Based)

Schedule: Monday – Friday | 5:00 PM – 2:00 AM Philippine Time (Mid shift)

Compensation: Competitive Hourly Rate + Performance-Based Incentives

About Ripple Dental Care
Based in the heart of Edinburgh, Ripple Dental Care is a family care dental practice dedicated to providing high-quality clinical care and an exceptional patient journey. We are looking for a professional, warm, and highly organized Virtual Patient Coordinator to join our team.

The Role
This is a long-term, performance-based position. You will be the "voice" of our Edinburgh clinic, managing the front-end patient experience. Because we are a medical facility, reliability, professionalism, and a calm, empathetic phone manner are non-negotiable.

Responsibilities
Inbound Call Management: Handle patient inquiries, book appointments, and manage the clinical diary.

Patient De-escalation: Professionally handle dental emergencies, anxiety, or billing queries.

Administrative Excellence: Accurate data entry into our Dental Practice Management Software (e.g., Software of Excellence/Exact or Dentally).

Reliability: Ensure 100% attendance with zero missed calls during your scheduled shift.

Marketing Support: Assist with creating simple, engaging content for our Facebook and Instagram (Reels/Canva).

HOW TO APPLY
Our application process moves quickly. To be considered, you must copy the questions below, paste them into your reply, and answer each one thoroughly.

(1) Location & Infrastructure: Where in the Philippines are you located? What is your backup plan for power outages or internet interruptions (e.g., Generator, Starlink, or Secondary ISP)?

(2) Home Setup: Do you have a quiet, distraction-free workspace for calls? Please attach a screenshot of your current internet speed.

(3) Availability: Can you consistently work the 5:00 PM – 2:00 AM Philippine Time shift (Monday to Friday)? What is your current typing speed (WPM)?

(4) Customer Experience: Describe your experience with inbound calls and booking software. Provide a real example of how you de-escalated an upset client and the final outcome.

(5) Tools & Systems: List the VoIP platforms (e.g., RingCentral, Aircall) or Dental software you have used. How do you ensure your notes are accurate during a fast-paced call?

(6) Voice Recordings (Mandatory): Please provide a link (Google Drive/Loom) to two short audio clips:

Recording 1: A professional greeting booking a "New Patient Consultation" for £95.

Recording 2: Handling a patient who is in pain but calling at 5:50 PM when the clinic is about to close.

(7) Current Employment: Do you currently have another job or freelance contract? If so, what are the hours?

(8) Start Date: When is your earliest possible start date?

(9) Creative Skills: Do you have experience using ---------- or producing Facebook Reels? Please share a link to your portfolio or samples if available.

(10) Why Ripple Dental?: Briefly introduce yourself. Why are you a good fit for an Edinburgh-based dental practice?

Important Information
Calls are recorded: Quality and professionalism are reviewed regularly.

Fast-Paced: We move quickly; candidates who do not respond promptly to interview requests will be passed over.

Professionalism: A neutral or clear accent with excellent English command is essential for our UK-based patients.

Ready to join the Ripple effect? Send your resume to ---------- your answers to the questions above, and your voice recordings today.

SKILL REQUIREMENT

Phone Support Transcription English Speaking

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Remote Receptionist/ Front Desk

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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