Customer Service Representative

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

640 per month

: HOURS PER WEEK

40

: DATE UPDATED

Mar 15, 2026

JOB OVERVIEW

Customer Service / Call Center Virtual Assistant
Company: First Shell Demo and Junk Removal
Location: Remote (Indonesia Preferred)
Position Type: Full-Time Long-Term

Please read this entire job description carefully. If you do not follow the instructions in the application process, your application will not be considered.

About Our Company

First Shell Demo and Junk Removal is a growing junk removal and light demolition company based in the Philadelphia, Pennsylvania area. We work with homeowners, landlords, contractors, and property managers to remove unwanted junk, construction debris, furniture, and other materials quickly and professionally.

We are looking for a reliable, long-term Virtual Assistant / Call Center Agent who can help manage incoming leads, respond to customers, and schedule jobs for our field crews. We want someone who wants to grow with the company and treat this position as a serious career opportunity.

Daily Responsibilities

Answer inbound customer calls
Respond to customer inquiries via phone call, email, live chat, Facebook Messenger, and SMS
Follow up with new leads that contact our business
Provide service quotes and explain our pricing system
Book new jobs, reschedule jobs, and update jobs in our scheduling calendar system
Collect customer information including name, phone number, address, email, and job details
Ask customers the correct questions to understand the scope of their junk removal project
Communicate job details clearly to our field team
Follow up with customers who requested estimates but have not scheduled yet
Send a daily report summarizing completed tasks and ongoing tasks
Maintain a professional and friendly tone with every customer

You Will Be Successful In This Role If You Are

A fast learner
A strong communicator
Calm and professional under pressure
Highly organized
Detail oriented
Able to follow instructions carefully
Comfortable talking to customers on the phone
A self-starter who can work independently

Requirements

Fluent English speaking and writing
Clear and professional speaking voice
Strong customer service skills
Strong and reliable internet connection with no outages
Quiet workspace with minimal background noise
Comfortable working with CRM systems and scheduling software
Reliable computer or laptop
Ability to work U.S. business hours (Eastern Time)
Highly dependable and consistent with attendance

Work Schedule

5 days per week
8-hour shift per day
Typical shift: 9:00 AM – 5:00 PM Eastern Time

Your exact schedule will be confirmed during the interview process.

Compensation

Starting pay: $4.00 USD per hour

Performance bonuses may be offered based on job booking performance, reliability, and overall contribution to the company.

Training

If accepted, you will receive training on how to respond to customer inquiries through phone, email, live chat, Facebook Messenger, and SMS. We will also train you on our booking process and customer service expectations.

How To Apply

Please send an email to ---------- with the subject line: “First Shell Ready”

In your application, please also include the number 27 at the end of your message. This confirms that you carefully read the instructions.

We are looking for someone reliable, professional, and ready to grow with our company long-term.

SKILL REQUIREMENT

Inbound Sales Customer Support English Speaking

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Customer Service Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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