OPERATIONS MANAGER / COO – ECOMMERCE (DROPSHIPPING)

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: TYPE OF WORK

Full Time

: SALARY

$1500-2000/month

: HOURS PER WEEK

40

: DATE UPDATED

Mar 14, 2026

JOB OVERVIEW

##ABOUT THE ROLE

We operate a high-volume ecommerce dropshipping business running multiple stores and markets in parallel.

The business follows a mass testing model with paid traffic. This requires strong operational discipline, fast decision-making, and constant monitoring of the infrastructure behind the business.

We are looking for an Operations Manager / COO who will be responsible for overseeing the operational backbone of the company.

Your role is to ensure that the business infrastructure remains stable, that teams execute correctly, and that operational problems are solved quickly.

This is a high ownership role. You will be responsible for keeping the operation running smoothly while the business scales.

##BUSINESS ENVIRONMENT

You will operate inside a performance-driven ecommerce environment with:

• Multiple Shopify stores
• Multiple payment processors (Shopify Payments, PayPal, Stripe, etc.)
• Continuous advertising activity (Meta Ads)
• Multiple suppliers and operational partners
• A remote team working across different functions

The business moves quickly. Operational stability and problem-solving are critical.

##CORE RESPONSIBILITIES

Operational Infrastructure

You will oversee the backend infrastructure of the business.

This includes:

• Monitoring payment processor setups
• Ensuring backup processors are always available
• Managing processor warmups
• Opening and integrating new payment processors when needed
• Ensuring operational continuity when issues arise

Advertising Infrastructure

You will manage the operational side of advertising infrastructure.

This includes:

• Managing ad account top-ups
• Ensuring advertising accounts remain funded and operational
• Monitoring potential risks related to advertising infrastructure

Payment Processor Management

You will manage relationships with payment processors and handle operational issues.

This includes:

• Handling processor reviews
• Managing payment processor bans or restrictions
• Coordinating required documentation or responses
• Ensuring payment infrastructure remains stable

Agency & Partner Management

You will manage relationships with external partners and service providers.

This includes:

• Agencies
• Service providers
• Operational partners

You will ensure that partners deliver what is expected and that communication remains clear and efficient.

Team Leadership

You will help drive execution across the team.

This includes:

• Monitoring team execution
• Ensuring tasks are completed
• Helping resolve operational bottlenecks
• Keeping the team aligned with business priorities

KPI Monitoring

You will track operational performance across the business.

This includes:

• Monitoring KPIs across different departments
• Identifying problems early
• Escalating issues when necessary

Operational Problem Solving

A key part of the role is identifying and solving operational issues.

You will:

• Monitor internal communication channels
• Review team chats and operational discussions
• Identify problems affecting the business
• Propose concrete solutions to unblock the team

##MANDATORY EXPERIENCE

You must have previous experience working in an ecommerce or dropshipping operation.

You must understand:

• Shopify operations
• Payment processors (Shopify Payments, PayPal, Stripe, etc.)
• Advertising infrastructure (Meta Ads)
• Operational workflows in ecommerce businesses

You must also demonstrate:

• Strong problem-solving ability
• Operational ownership
• Clear and structured communication

Candidates without ecommerce operational experience will not be considered.

##APPLICATION INSTRUCTIONS (IMPORTANT)

To apply, you must follow these instructions exactly.

Applications that do not follow the instructions will be automatically rejected.

Change the subject of your application to:

Operations Manager – Ecommerce – [Your first name]

Start your application with the word:

OPERATOR

Record a Loom video (3–5 minutes) where you explain:

• Your experience managing operations in an ecommerce or dropshipping business
• Examples of operational problems you solved
• Your experience managing teams or coordinating operations

##WHO THIS ROLE IS FOR

This role is ideal for someone who:

• Has strong operational thinking
• Understands ecommerce infrastructure
• Is proactive in solving problems
• Is comfortable managing multiple moving parts
• Can operate with a high level of ownership.

SKILL REQUIREMENT

Shopify

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OPERATIONS MANAGER / COO – ECOMMERCE (DROPSHIPPING)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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