Travel Consultant (Tramada and Travefy Exp)

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: TYPE OF WORK

Any

: SALARY

TBD

: HOURS PER WEEK

40

: DATE UPDATED

Mar 13, 2026

JOB OVERVIEW

This role supports travel consultants in managing client bookings, itineraries, and communications. This role ensures smooth travel planning by assisting with research, booking administration, payment monitoring, and client correspondence. The position also maintains booking systems such as Tramada and Travefy while ensuring high levels of quality control and timely client communication.

Key Responsibilities

Consultant & Booking Support

Assist travel consultants in building client quotes and detailed travel itineraries.
Conduct hotel research to support itinerary development.
Assist consultants in booking client trips including flights, accommodation, and services.
Manage booking amendments and schedule changes when required.
Ensure seating on flights is allocated where possible.
Provide suppliers with additional client details when required.

Booking Management & Quality Control

Conduct booking quality control checks prior to documentation being issued to clients.
Reconfirm hotel bookings directly with hotels.
Confirm client special requests with suppliers and hotels.
Track ticketing time limits within the GDS system.
Monitor deposit deadlines and final payment due dates.
Follow up outstanding payments with clients when necessary.

Client Communication

Draft client communications on behalf of consultants.
Send booking confirmations and reminders to clients.
Send pre-travel emails with relevant travel information.
Conduct post-travel follow-up emails to gather feedback and ensure client satisfaction.

Inbox & Enquiry Management

Monitor shared inboxes and allocate enquiries to consultants.
Monitor personal inboxes and assist consultants in managing incoming client requests.

System & Data Management

Collate and maintain client information ensuring Tramada is always up to date.
Manage Travefy itineraries and integration with Tramada (when linked – currently a work in progress).
Maintain and update preferred hotel spreadsheets within Travefy and Tramada.
Ensure booking data, notes, and documentation are accurate and organized within systems.

Systems Used

Tramada – Client and booking management
Travefy – Client itineraries and trip management
GDS (Global Distribution System) – Ticketing time limits and flight management
Internal email systems and shared inboxes

Key Skills & Competencies

Strong attention to detail and quality control
Excellent written communication skills
Strong organizational and time-management abilities
Ability to manage multiple bookings and deadlines simultaneously
Client service mindset
Proficiency with travel systems and booking tools
Ability to work collaboratively with consultants and suppliers

Preferred Experience

Previous experience in travel administration, travel consulting support, or travel operations
Familiarity with Tramada, Travefy, and GDS systems
Experience coordinating bookings with hotels, airlines, and travel suppliers

Please submit your application through this link: ---------- =

SKILL REQUIREMENT

Travel Planning GDS Travel Management

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Travel Consultant (Tramada and Travefy Exp)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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