TikTok Shop Operations Specialist

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: TYPE OF WORK

Full Time

: SALARY

700/month - 1200/month

: HOURS PER WEEK

40

: DATE UPDATED

Mar 12, 2026

JOB OVERVIEW

Job Title: TikTok Shop Operations Specialist (Full-Time / Night Shift EST)

Salary Range: $800 - $1,200 / Month (Depending on experience)
Hours: Full-Time (Must overlap with US EST daytime hours)

About Us:
We are a premium e-commerce brand doing high volume on US TikTok Shop. We are looking for a highly reliable, long-term Operations Specialist to manage our daily storefront operations, customer service, and backend ERP order flow. We want a dedicated tea ---------- mber who wants a stable, long-term job.

Core Responsibilities:

Shop & Listing Maintenance: Ensure all product listings are active, mapped correctly, and optimized. Set up and monitor promotional campaigns, flash deals, and custom coupons.

Customer Service: Maintain a strict 24-hour response time (SLA) for all buyer messages. Handle returns, process refunds, and professionally dispute fraudulent returns.

Account Health & Compliance: Monitor the Shop Health dashboard daily. Proactively investigate violation points and submit professional appeals using our standard templates.

ERP & Logistics Management: Monitor the daily order sync between TikTok Shop and our external ERP/3rd-party fulfillment system. Identify and manually fix order errors (like invalid addresses) so they ship on time.

Required Experience:

Deep, hands-on experience managing the backend of a high-volume US TikTok Shop.

Proven experience handling e-commerce customer service and managing return/refund disputes.

Experience working with e-commerce ERPs or multi-channel fulfillment software to ensure smooth order syncing.

MANDATORY: Include a link to a 60-second Loom (or Google Drive) video recording. Introduce yourself, tell us about your TikTok Shop experience, and confirm your availability for EST hours.

SKILL REQUIREMENT

Influencer Marketing Tiktok Ads Ecommerce

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TikTok Shop Operations Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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