Customer Support Representative

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: TYPE OF WORK

Any

: SALARY

15,000/year

: HOURS PER WEEK

TBD

: DATE UPDATED

Mar 12, 2026

JOB OVERVIEW

!!!! Home Health / OASIS Background Preferred !!!!

We are exploring interest for a Customer Support Representative role supporting US Home Health clinicians. This is primarily a CSR / support role, ideal for someone who is confident handling clinician concerns in a professional, timely, and service-oriented way.A background in OASIS documentation or experience as a Medical Assistant is a strong advantage, since part of the role may involve supporting clinicians with OASIS-related questions and workflows. This role also requires someone who is tech-savvy and comfortable doing basic troubleshooting for our tool.

Work Setup:
- Full Work-From-Home
- US Hours (EST)

Key Responsibilities:
- Provide phone-based and general support to US Home Health clinicians
- Respond to concerns, questions, and basic issues in a timely and professional manner
- Perform basic troubleshooting for our platform/tool and help clinicians navigate issues
- Assist with OASIS-related concerns and documentation support when needed
- Escalate more complex issues appropriately
- Communicate clearly and confidently with US-based teams
- Document interactions accurately and stay organized in a remote work environment
Qualifications:
- Strong customer service or support experience, preferably in a voice role
- Knowledge of OASIS documentation is a huge plus
- Tech-savvy and comfortable doing basic troubleshooting for a software tool/platform
- Strong English communication skills
- Strong medical background and comfort with medical terminology
- Organized, dependable, and able to work independently
- Experience supporting clinicians, patients, or healthcare teams is preferred
Experience Level:
- Extensive years of experience are not required. We are looking for someone who is strong in customer support, confident in communicating in English, and able to handle OASIS-related support needs when needed.

SKILL REQUIREMENT

Customer Support Management Technical Support Medical Knowledge

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Customer Support Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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