Short-term Rental Operation Manager

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: TYPE OF WORK

Full Time

: SALARY

$4-6 USD/Hr

: HOURS PER WEEK

42

: DATE UPDATED

Mar 10, 2026

JOB OVERVIEW

Summary

Zen Living Short-term Rentals is looking for Operation Manager. We are a short-term rental management company that manages over 150 listings in the US, Canada, and more. We are looking for Airbnb/short-term rental experts to join our team to provide good guest experience and represent the best interest of our owner partners. This role requires expert knowledge on Airbnb and the individual needs to be super responsive with strong reasoning skills to fill in 12-hour shifts for 3-4 days a week.

Duties

Guest Communication:

- Prompt responses: Respond to guest messages within 5 minutes (With AI’s help), even faster with urgent issues (Look for messages from Airbnb, VRBO, [BookingD0tcom], Email, Text, Whatsapp groups, Openphone)
- Issue Resolution: Be resourceful in trying to find a resolution to guest questions or issues
- Follow-up: Keep a list of ongoing issues including guest special requests, maintenance issues, and refund issues, and keep reporting to the management team and owners
- Reservation Alterations: Handle reservation alterations as needed.
- Resolution Center: Manage extra fees and follow up on resolutions.
- Eviction: Ask guests to leave if broken house rules or late check-outs

Airbnb Support Communication:

- Review Disputes: Handle disputes related to guest reviews.
- Airbnb Cases: Communicate and resolve issues with Airbnb support.

Owner communication

- Promptly coordinate between owner, company management team, and other service providers
- Answer owner questions using our SOP guidlines and previous Airbnb knowledge

Other:

- Call local police for assistance in eviction
- Research and find local service providers such as cleaners, plumbers etc
- Quick edits on listing descriptions and auto messages
- Help transition to the next shift and point out key things to follow up
- Write reviews and encourage reviews for various platform
- Coordinate with service vendors such as cleaner, plumber as needed

Softwares we use:

- Hospitable
- Open Phone
- Google Suite
- WhatsApp
- WeChat
- Airbnb
- VRBO
- [BookingD0tcom]
- Pricelabs
- Host Buddy AI

QUALIFICATIONS:

- Exclusive Commitment: MUST WORK EXCLUSIVELY FOR MY COMPANY
- Preferred Experience: Experience as an Airbnb Support Ambassador or Airbnb Case Manager is preferred.
- Software: Experience with VRBO, [BookingD0tcom], Hospitable, Hostbuddy AI is a plus
- Work Hours: Must willing to work 12-hour-shift in front of the computer with a focus for at least 3 days a week
- Internet: Must have a stable high-speed internet connection and a contingency plan for backup.
- Work Environment: Must work in a quiet environment with a stable signal
- Language Skills: Proficient in English with excellent communication skills. Chinese is preferred.
- Customer Service Background: At least 2 years of guest communication in short-term rental management company is required.
- Have experience following standard operating procedure
- Have experience working with AI response software is a strong plus. (Knowing when to intervene and overwrite AI, when to delegate to AI.)

Expected Pay

Shift to choose from: 12-hour-shifts a day, Either EST 3pm-3am or 3am-3pm, 3-4 days a week. transition to next shift doesn’t count towards additional hours

3 month probation period: $4 USD/hr

After probation period: Increase to $5 USD/hr for months 4-12, increase to $6USD/hr after 12 months. on non-holidays and $10/hr on all Philippine public holidays during the shifts. Plus 13th-Month prorated bonus Pay and performance bonus available.

How to Apply

Send the following to

----------

- Resume
- Audio: Please record yourself on your phone (audio or video, but unedited) and let us know 1) who you are and 2) why you are a good fit for this position 3)Your reason for left previous position or thinking of leaving current position 4)your experience in dealing with unhappy customer. Put the recording in a google drive link and send it to our email.
- Subject line on the email: “[Job position] - (Last name, first name)
- When applying for this job position, please let me know who the CEO of Airbnb is at the END of the email.

SKILL REQUIREMENT

Short Term Rentals Airbnb

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Short-term Rental Operation Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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