My Personal Recruiter

Customer Support Manager

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: TYPE OF WORK

Part Time

: SALARY

500

: HOURS PER WEEK

20

: DATE UPDATED

Apr 17, 2026

JOB OVERVIEW

The Customer Support Manager serves as the primary point of contact for clients throughout their engagement. This role focuses on guiding clients through onboarding, ensuring they understand available services and tools, and providing consistent support during an often time sensitive and high stress process. The CSM helps set expectations, maintain alignment, and ensure a smooth experience from onboarding through ongoing service delivery.

Responsibilities

- Lead introductory onboarding calls and guide clients through platform features
- Ensure onboarding checklists and required information are completed accurately and on time
- Serve as the main point of contact for assigned clients
- Coordinate with internal teams to support execution and delivery
- Track client progress and communicate updates clearly and professionally
- Address client questions, concerns, and requests in a timely manner
- Reinforce best practices and proper use of services
- Escalate issues as needed to ensure service quality and client satisfaction

Qualifications

- Experience in customer success, account management, recruiting, or a related role
- Strong written and verbal communication skills
- Excellent organization and attention to detail
- Ability to manage multiple clients and priorities simultaneously
- Comfortable working in a structured, process driven environment
- Calm, empathetic, and solutions focused approach
- Experience with SaaS platforms or service based businesses is a plus

SKILL REQUIREMENT

Customer Support Management English Speaking

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Job Post	Reporter	Rank	Reason	Date

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My Personal Recruiter

Customer Support Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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