Operations Coordinator / Operations Manager (NDIS Allied Health Company)

Operations Manager (NDIS Allied Health Company)
Remote | Full-Time | Long-Term Role

We are a fast-growing Australian allied health company supporting children, adults, and families through the National Disability Insurance Scheme (NDIS).

Our team includes Speech Pathologists, Occupational Therapists, Key Workers, and Allied Health Assistants delivering therapy services across Australia.

We are looking for a highly organised, systems-focused Operations Manager to help run the operational backbone of our company.

This role is ideal for someone who enjoys building systems, improving workflows, managing documentation, and supporting a high-performance team.

This is a long-term leadership support role working directly with the CEO.

About Our Company
We deliver therapy services across Australia through the NDIS and focus on:
• Speech Pathology
• Occupational Therapy
• Key Worker Model
• Neurodiversity-affirming therapy
• Holistic and transdisciplinary care

Our mission is to remove barriers and improve quality of life for families.

We are a values-driven organisation focused on innovation, strong systems, and meaningful impact.

Your Role
As Operations Manager you will help ensure the company runs smoothly behind the scenes.

You will work closely with the CEO to organise systems, improve workflows, support clinicians, and maintain operational structure across the business.

This role requires strong attention to detail, initiative, operational thinking, and the ability to build organised systems that support a growing team.

Key Responsibilities
Operations & Systems
• Create and improve internal operational workflows
• Maintain and organise company SOPs and documentation
• Help build operational systems that support business growth
• Monitor operational processes and identify inefficiencies

NDIS Compliance & Documentation
• Maintain policy and procedure documentation
• Assist with NDIS compliance documentation
• Maintain service agreement templates and client documentation
• Ensure operational documentation is organised and audit-ready

Team Operations Support
• Support clinician onboarding and documentation
• Assist with scheduling and operational coordination
• Ensure internal systems and processes are consistently followed

Business Administration
• Maintain organised digital filing systems
• Support client management systems and CRM processes
• Assist with reporting and operational tracking

Process Improvement
• Identify opportunities to improve workflows
• Help streamline processes to reduce errors and save time
• Assist the CEO in implementing operational improvements

Required Skills
Essential
• Excellent written and spoken English
• Strong organisational and time management skills
• High attention to detail
• Ability to manage multiple systems and tasks
• Strong documentation and process management skills
• Ability to work independently and take initiative
• Strong problem-solving ability

Preferred
• Experience working with Australian companies
• NDIS experience (highly regarded)
• Experience creating SOPs or operational documentation
• Experience with CRM systems or client management systems
• Experience supporting leadership or management teams

Tools We Use
You may work with:
• Cliniko (client management system)
• Microsoft Office
• Xero

Training will be provided where required.

What We Are Looking For
The ideal candidate is:
• Extremely organised
• Systems-oriented
• Reliable and proactive
• Comfortable working with structure and processes
• Able to think operationally and solve problems
• Able to support a growing business with strong internal systems

This is not a simple administrative role.

We are looking for someone who wants to grow with the company and help build strong operational systems.

Work Details
Remote Position
Full-time (40 hours per week)

Long-term opportunity with growth potential.

We are looking for someone who wants to build a career with a growing international company.

Assessment Process
As part of our recruitment process, shortlisted candidates will be asked to complete a psychometric assessment. This helps us better understand cognitive strengths, problem-solving ability, communication style, and operational thinking to ensure the role is a strong mutual fit.

This assessment is not about passing or failing. It is designed to help us understand how you work, how you approach complex tasks, and how you may contribute to a high-performing operational team.

Applicants must be comfortable completing this assessment as part of the selection process.

To Apply
Please include:
• A short introduction about yourself
• Your experience working with operations or systems
• Any experience working with NDIS or healthcare companies
• An example of a workflow or system you helped improve

Applications that provide clear examples of operational thinking will be prioritised.

Application Questions
Please answer the following questions in your application:

1. Operational Systems
If you joined our company and noticed that tea ---------- mbers were following different processes for the same task, what steps would you take to standardise and improve the workflow?

2. Operational Prioritisation
A clinician forgets to upload session notes, a client’s service agreement has expired, and the support coordinator is requesting an urgent update. How would you prioritise and resolve the situation?

3. Recruitment Process
Are you willing to complete a short psychometric and cognitive assessment as part of the hiring process?

Please include the word "Systems" at the beginning of your application so we know you have read the full job description.