Operations & Technical Support

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: TYPE OF WORK

Part Time

: SALARY

4/hr

: HOURS PER WEEK

TBD

: DATE UPDATED

Mar 9, 2026

JOB OVERVIEW

We’re hiring a remote Virtual Assistant to support operations. This role is ideal for individuals who work well with flexible hours and can operate independently while maintaining accuracy, consistency, and strong communication.

The position starts part-time with the goal of moving into a long-term, full-time role and higher leadership opportunities for strong performers.

Responsibilities:
- Manage external communications with third parties to gather information, resolve issues, and ensure smooth operations
- Complete administrative and operational tasks with strong attention to detail and an investigative/accounting mindset to identify discrepancies or inconsistencies
- Follow both structured and unstructured SOPs independently
- Proactively identify and flag workflow issues, unclear instructions, or edge cases
- Maintain clear documentation or handoffs when needed to ensure continuity

Qualifications:
- 2+ years of experience in administrative support, customer support, or operations
- Excellent written English and clear communication skills
- Proven ability to work independently with minimal supervision
- Comfortable following SOPs and making judgment calls when needed
- Strong investigative and analytical skills, with an ability to spot patterns, discrepancies, or errors
- Experience communicating effectively with external partners or third parties
- Required: Computer running **macOS** (Mac or MacBook)
- Ideal: Familiarity with tools such as Slack, Linear, Intercom, and Craft
- Reliable internet connection and a quiet work environment

Shift Expectation:
- Flexible hours with regular availability during Pacific Time (US/Los Angeles)

Compensation:
- Starting rate: $4/hour
- Part-time hours to start, with the goal of transitioning into a full-time role
- Growth opportunities based on performance and reliability
- Payments are made weekly every Monday via Wise

How to Apply:
Please follow these instructions exactly. Applications that do not follow instructions will not be considered.

Subject line: OCS0808

*Do NOT include a resume or cover letter*

Send a numbered list answering only the questions below:

1. In 1–2 sentences, briefly describe your past admin, customer support, and/or operations experience
2. Have you ever booked a flight with an airline? If so, which airline did you use?
3. Confirm that you have a Mac or MacBook with macOS and specify the macOS version

*(If you do not have a macOS device, please do not apply)*

4. Which of these tools have you used before (if any): Slack, Linear, Intercom, Craft
5. Our starting rate is $4/hour. Please confirm that you are amenable to this rate
6. Please confirm that you already have, or can create, a Wise account for payment
7. Please confirm your availability in PHT.

SKILL REQUIREMENT

Chat Support Technical Support Problem Solving

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Operations & Technical Support

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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