Digital Marketing Operations Coordinator

Digital Marketing Operations Coordinator
Remote Full Time
Agency Experience Required

Before You Apply

Please apply only if you are able to commit to the following requirements:

* This is a full-time position with required working hours of 8:30 AM – 5:00 PM Central Time (CST), including a 30-minute unpaid lunch break.
* We use Hubstaff for time tracking and screen monitoring as part of our remote work accountability standards. All tea ---------- mbers are expected to use it throughout their workday.
* You must be available for prompt communication during business hours via Slack and be comfortable working in a highly collaborative, fast-paced environment.
* Daily responsibilities include:
* Answering the business phone line
* Monitoring and responding to the support inbox
* Coordinating tasks, projects, and support tickets in ClickUp
* You will be expected to own and lead our ClickUp strategy, including workflow optimization, project organization, reporting, and ensuring the team follows established processes.

We’re looking for someone who is proactive, highly organized, responsive, knows how to create automation, excellerated AI skills, and thrives in a remote environment where communication, accountability, and ownership are essential.

Social Link is a Nashville based digital marketing and web development agency. We are looking for a highly organized Digital Marketing Operations Coordinator to help manage client communication, coordinate internal marketing and development tasks, and maintain our project workflows.

This role is ideal for someone who has worked inside a digital marketing agency and understands how web development, PPC, SEO, and marketing systems operate together.

You will act as the central point of coordination between our clients, internal team, and project management system while helping us streamline operations using AI tools and GPT based workflows.

Responsibilities

Monitor and manage the company inbox throughout the business day

Review incoming client requests and convert them into organized tasks inside our project management system Teamwork

Communicate with internal development, PPC, SEO, and content teams to ensure tasks are assigned and moving forward

Respond to client emails confirming requests have been received and scheduled

Assist with building and maintaining our internal ticket system and operational workflows

Troubleshoot minor issues inside marketing platforms when possible

Monitor and assist with tasks in platforms including Google Ads, HubSpot, WordPress, Loomly, and Google Analytics

Answer incoming phone calls during business hours and direct requests appropriately

Maintain clear communication between clients and internal teams

Track tasks and follow up with tea ---------- mbers to keep projects moving on schedule

Help identify operational improvements that make our workflow more efficient

Assist with implementing and managing AI tools and GPT workflows that help automate tasks and improve productivity

Help streamline internal processes using AI where appropriate

Working in and building workflows in ClickUp

Building reports and employee tasks in ClickUp

Creating templates and recurring tasks where it makes sense in ClickUp

Required Experience

Previous experience working at a digital marketing agency

Strong understanding of digital marketing workflows including PPC, SEO, and website development

Experience working inside WordPress

Familiarity with Google Ads and marketing dashboards

Experience with project management systems such as Teamwork, Asana, ClickUp, or similar platforms

Experience using AI tools such as ChatGPT or other AI assistants to streamline workflows

Strong written English communication skills

Ability to stay organized while managing multiple tasks

Comfortable communicating with both clients and technical teams

Platforms You Will Work In

Google Ads
Google Analytics
WordPress
HubSpot
Loomly
Teamwork
ChatGPT and AI workflow tools
Claude AI and workflow tools

Email and client communication systems

Compensation

Starting at $5-$10 per hour, depending on experience. With bonus incentives, this role could provide $15/hr average with proven performance.

Full time position

Long term role with opportunity for growth as our operations expand

Ideal Candidate

You are detail oriented and proactive

You have experience inside a marketing agency environment

You understand how digital marketing projects move from client request to task completion

You are comfortable coordinating between clients and technical teams

You enjoy building organized systems and improving operational workflows

You are comfortable using AI tools and helping improve operational efficiency through automation

Application Question

Please answer this question when applying

A client emails saying their Google Ads campaign suddenly stopped generating leads. What are the first three things you would check?

Also include the word ORBIT at the beginning of your application so we know you read the full job description.