Customer Retention Specialist

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$4 per hour

: HOURS PER WEEK

40

: DATE UPDATED

Mar 27, 2026

JOB OVERVIEW

IMPORTANT REQUIREMENT:
CANDIDATES MUST HAVE PRIOR EXPERIENCE IN RETENTION-FOCUSED POSITIONS SUCH AS CUSTOMER SUCCESS REPRESENTATIVE, RETENTION SPECIALIST, OR ACCOUNT MANAGER.

PLEASE DO NOT APPLY IF YOUR EXPERIENCE IS LIMITED TO GENERAL CUSTOMER SUPPORT ROLES, AS THESE WILL NOT BE CONSIDERED.

HOW TO APPLY:
To be considered for this opportunity, please follow the steps below:

• Use “RETENTION” as the subject line of your application
• Submit a short cover letter highlighting your relevant experience
• Include a link to your updated CV/Resume

Note: Applications without a CV/Resume will not be processed

ROLE SUMMARY:
We’re looking for a people-first, proactive Customer Retention Specialist who thrives on building relationships and keeping customers happy long-term.

This is not just a support role — you’ll play a key part in retention, customer satisfaction, and overall experience improvement.

If you enjoy working with customers, solving problems, and making sure customers stay loyal, this role is for you.

WHAT YOU’LL BE DOING:
• Build strong relationships with assigned customers and become their trusted point of contact
• Handle customer concerns, questions, and service-related issues
• Proactively check in with customers to ensure satisfaction
• Identify risks early and prevent churn
• Suggest and implement improvements to enhance customer experience
• Work closely with internal teams to resolve issues quickly
• Monitor feedback and identify trends affecting retention
• Assist with onboarding new customers
• Maintain accurate CRM records and updates
• Support renewals and long-term account growth

WHAT WE’RE LOOKING FOR:
• Strong English communication skills (spoken and written) - MUST
• Experience In Customer Success, Customer Retention, Account Management, or similar Retention-Driven Roles - MUST
• Experience using CRM or support tools
• Strong relationship-building skills
• Ability to multitask and manage multiple customers
• Problem-solver with strong attention to detail
• Calm and professional under pressure
• Analytical mindset (can understand customer feedback and trends)

WORK SETUP & SCHEDULE:
• Full-time, work-from-home position
• 8 hours per shift, 5 days per week

SKILL REQUIREMENT

SaaS Account Retention Account Management

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Customer Retention Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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