Commission Inquiry Coordinator

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: TYPE OF WORK

Full Time

: SALARY

P30000/month

: HOURS PER WEEK

40

: DATE UPDATED

Apr 10, 2026

JOB OVERVIEW

JOB TITLE: Commission Inquiry Coordinator
REPORTS TO: Director, Revenue Operations

The Commission Inquiry Coordinator plays a critical support role on the Revenue Assurance team, ensuring that open commission inquiries are actively monitored, accurately documented, and promptly communicated. This role is ideal for a highly organized, detail-oriented individual who thrives on process and consistency. By owning the operational upkeep of inquiry tickets, the Coordinator frees the commissions analyst team to focus on high-value analytical and partner-facing work.

ESSENTIAL DUTIES AND RESPONSIBILITIES (PH-tailored)

-Monitor the commissions inquiry inbox on a set cadence aligned to US business hours (night shift PH time), triaging updates from distributors (TSDs) and suppliers per SOP.
-Log and update partner-facing tickets in the internal CRM/ticketing tool (e.g., Zendesk, Freshdesk, Salesforce, HubSpot) with clear notes, correct statuses, and time stamps to meet SLAs.
-Check TSD and supplier portals bi-weekly (or as required), capture evidence (screenshots/files), and document findings in the ticket and tracker.
-Send timely follow-ups to TSDs and suppliers on overdue inquiries; escalate per escalation matrix when response SLAs are missed.
-Recognize issues needing analytical review or partner communication and hand off to the assigned commissions analyst with complete context and attachments.
-Maintain audit-ready records and data integrity across ticketing, spreadsheets, and commission systems; manage file versions in Google Drive/SharePoint.
-Assist with shared inbox management (labels, rules, routing) to direct inquiries to the correct analyst or queue and flag urgent items.
-Prepare and maintain trackers and weekly status reports (volume, aging, response times, resolutions) for the Revenue Operations team.
-Support month-end/quarter-end activities, including bulk ticket updates, portal sweeps, and meeting cut-off timelines.
-Contribute to process documentation and continuous improvement; update SOPs/checklists when changes are implemented.
-Ensure compliance with data privacy and confidentiality requirements (company policies, GDPR/CCPA where applicable).
-Provide clear end-of-shift handovers to ensure continuity between PH and US teams.

QUALIFICATIONS :

-Bachelor’s degree preferred; alternatively, 2+ years of BPO/back-office or email support experience in operations, billing, finance ops, order management, or similar.
-Strong attention to detail and data accuracy; proven track record handling high-volume, repetitive tasks with minimal errors.
-Excellent written and professional English; comfortable communicating with US-based stakeholders and external vendors.
-Proficiency in Google Sheets or Microsoft Excel (filters, lookups/VLOOKUP or XLOOKUP, pivot tables, conditional formatting, data validation).
-Experience with ticketing/CRM systems (e.g., Zendesk, Freshdesk, Salesforce, HubSpot); Jira or ServiceNow is a plus.
-Ability to follow defined SOPs, meet SLAs, and appropriately flag exceptions/escalations.
-Comfortable working across multiple systems and supplier portals simultaneously; fast learner with strong keyboard skills (e.g., 45+ WPM with high accuracy).
-Strong organizational and time-management skills; skilled in maintaining trackers and clear documentation.
-Willing and able to work night shifts aligned to US time zones, including select Philippine holidays and month-end/quarter-end overtime when needed.
-Reliable remote setup (e.g., at least 25 Mbps internet, backup connectivity/power, quiet workspace); or openness to onsite/hybrid as required by the company.
-Familiarity with handling sensitive financial or commission data and adherence to confidentiality/data privacy policies.
-Nice to have: experience in telecom or IT channel environments, revenue assurance, commissions or billing support, and vendor/partner communications.

If you feel you meet the qualifications above, please send your resume to ---------- with a cover letter stating why you are the best candidate. Incomplete applications will not be reviewed. We will ONLY reach out to qualified candidates. Thank you.

SKILL REQUIREMENT

Accounts Reconciliations Microsoft Excel Financial Reporting

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Commission Inquiry Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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