Medical Scribe / Documentation QA (EHR Quality)

About Us
We’re building a global talent pool of exceptional remote Medical Scribes / Documentation QA Specialists to support partner clinics across Australia, the US, the UK, New Zealand, and beyond. These clinics deliver modern healthcare through telehealth and digital services—often combining general practice with wellness, integrative care, and allied health support.

Our shared mission is simple: make healthcare more human—by supporting clinicians with accurate, consistent documentation so patients receive safe, continuous care and clinics can operate with confidence.

If you’re detail-oriented, privacy-minded, and love creating clean, clinician-ready charts, we’d love to meet you.

Role Overview
As a Medical Scribe / Documentation QA (EHR Quality), you’ll help ensure patient charts are complete, accurate, and easy for clinicians to use. Depending on clinic assignment, your work may include real-time or near-real-time scribing during telehealth visits, post-visit documentation cleanup, and ongoing chart audits to maintain consistent standards.

This is a pooling/talent pipeline role. Successful candidates may be matched to open roles with clinics based on:
• Your scribing and documentation experience (telehealth, in-person, specialty exposure)
• Your preferred shift coverage (AU/UK/US)
• EHR systems you’ve used (or your ability to learn quickly)
• Compensation alignment and expected workload volume
Note: You do not provide medical advice. You support documentation quality, workflow efficiency, and compliance-minded recordkeeping.

What You’ll Do (Key Responsibilities)
• Create or refine visit documentation using clinic templates (e.g., SOAP, HPI, ROS, assessment, plan, patient instructions).
• Scribe during or immediately after telehealth visits when assigned (accurate, concise, clinician-ready).
• QA charts for completeness: required fields, signatures, coding support fields (if applicable), and follow-up tasks.
• Standardize formatting and terminology while preserving the clinician’s intent and clinical accuracy.
• Ensure documentation supports continuity of care: clear next steps, follow-up timelines, and patient education notes.
• Flag missing information or documentation risks to clinicians using a structured escalation workflow.
• Maintain consistent use of tags, problem lists, medication lists, allergies, and history updates (per policy).
• Support clinic documentation standards: macros, templates, smart phrases, and style guides.
• Perform periodic chart audits (sample-based) and report trends: common misses, training needs, template gaps.
• Coordinate asynchronously with clinicians and ops teams for corrections and handoffs.
• Protect patient privacy and follow confidentiality/security practices at all times.

Must-Have Qualifications
• 3+ years of experience in medical scribing, clinical documentation, medical transcription, chart auditing, or similar healthcare documentation roles.
• Strong written English with excellent grammar and ability to summarize accurately.
• Familiarity with medical terminology and common documentation structures (SOAP, HPI, etc.).
• High attention to detail—able to spot inconsistencies, missing fields, and documentation gaps.
• Comfort working inside EHR/EMR systems and following structured templates.
• Ability to work fast without sacrificing accuracy, especially under time pressure.
• Strong privacy mindset (healthcare confidentiality, minimum necessary access, secure handling).
• Remote-ready: reliable attendance, self-management, and proactive communication.
• Reliable home setup: quiet workspace, stable internet, and secure device practices.

Nice-to-Haves (Bonus Points)
• Telehealth scribing experience (live or near-live).
• Experience with any EHR/EMR (e.g., Best Practice, Halaxy, SimplePractice, Athena, DrChrono, Kareo, Practice Better, etc.).
• Experience supporting multiple specialties (primary care, allied health, integrative care, mental health, pain, sleep).
• Familiarity with documentation compliance expectations and chart audit processes.
• Exposure to ICD-10/CPT basics or clinical coding support (not required; depends on clinic assignment).
• Strong template-building skills (macros, smart phrases, standard note formats).
• Experience working with international teams and time zone handoffs.

Tools/Systems Familiarity (Examples)
• EHR/EMR: any system (training provided per clinic); comfort learning new workflows quickly
• Collaboration: Google Workspace, Slack/Teams, Notion/Trello/Asana
• Documentation aids: approved templates, smart phrases/macros (clinic-specific)
• Voice (if used): VoIP platforms for live visits (clinic-specific)

Work Setup & Scheduling (PH-based)
• Location: Philippines (remote)
• Shift options: Vary by clinic assignment
• AU/NZ-friendly (PH day shift)
• UK-friendly (PH late afternoon/evening)
• US-friendly (PH night shift)
• Preference for candidates who can commit to consistent overlap windows and provide clear async updates.

Compensation (General Guidance)
Starts at USD 10/hour. Higher rates may apply for:
• strong scribing track record (telehealth/live)
• demonstrated QA/auditing experience
• speed + accuracy at volume
• experience building documentation templates/macros
Some clinics may offer incentives based on accuracy and turnaround time.

How to Apply (Required)
Please submit:
1. CV / Resume
2. A short video introduction (1–2 minutes) covering:
• Your documentation/scribing background
• EHR systems you’ve used (or how you learn new ones fast)
• Your preferred shift overlap (AU/UK/US)
• Your approach to accuracy, privacy, and fast turnaround
3. Optional but strongly recommended: 1–2 anonymized writing samples (remove all identifying/patient data), such as:
• a sample SOAP note you created, or
• a “before/after” documentation cleanup example

Important: Do not submit any document containing real patient identifiers.

Our Screening Process (What to Expect)
• Initial screen (English writing + documentation experience + remote readiness)
• Practical test (timed): create a structured note from a mock transcript + QA checklist
• Structured interview: scenarios on accuracy, privacy, clinician collaboration, and handling missing info

Join the Pool
If you take pride in clean charts, love structured work, and want to help clinicians deliver better care through excellent documentation, we’d love to hear from you.