Agency Operator / Head of Operations

? Why This Role

We're building one of the fastest-growing AI-powered lead gen agencies in North America, and we're just getting started. We have paying clients, proven results, and a model that works. Now we need the operator who's going to help us pour fuel on it.

This isn't a maintenance job. This is a ground-floor opportunity to build something real alongside a founder who's all-in. We have aggressive growth plans, a clear roadmap to scale, and the infrastructure to back it up. As we grow, so does your role, your income, and your impact.

We're talking performance-based commissions, profit-sharing potential, and a direct seat at the table, not buried in some org chart. If you want to be part of something early, move fast, and get rewarded for the results you create, keep reading.

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ROLE: Agency Operator / Head of Operations — Scale Partners AI

Location: Remote (Global)**Contract Type:** Long-term, full-time commitment**Start Date:** Immediate

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About Scale Partners AI

Scale Partners AI is an AI-powered lead generation agency that helps local service businesses and B2B companies fill their calendars with qualified appointments. We run paid ads, cold email, LinkedIn outreach, and AI-powered follow-up systems to generate, qualify, and convert leads on behalf of our clients.

We're not starting from zero. We already have paying clients, proven results, and a working model. What we need now is the right operator to take what's working and build the infrastructure to scale it — systematically, efficiently, and profitably.

The current team is lean: the founder and one account executive. This role is the key hire that changes everything. You'll work directly with the founder as a true right-hand — owning operations, building systems, and driving the agency toward consistent, scalable revenue.

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The Role

You are the Head of Operations. You own the day-to-day execution of the agency while the founder focuses on growth, partnerships, and strategy.

Infrastructure & Systems

You'll build and manage the full operational backbone of the agency inside GoHighLevel — sub-accounts, pipelines, automations, workflows, funnels, landing pages, AI voice agents, conversation bots, appointment calendars, email/SMS sequences, and reporting dashboards. You'll also organize all projects, SOPs, and team workflows inside ClickUp so nothing falls through the cracks.

Client Acquisition & Fulfillment

You'll ensure client acquisition systems are running and optimized — ad campaigns on Meta and Google, cold email and LinkedIn outreach, and the funnels that convert traffic into booked calls. Once clients are signed, you own fulfillment: ads running, leads flowing, AI following up, appointments being booked, and reports going out on schedule.

AI Implementation

A core part of this role is integrating AI across the business. We use AI voice agents that call leads within 60 seconds, AI chatbots that qualify via SMS, and AI tools for content, reporting, and internal operations. You don't need to be an AI engineer, but you need to understand what's possible and either implement it yourself or hire the right specialist to build it. Tools in our ecosystem include Claude, GoHighLevel AI Employee, Vapi, and Make/Zapier.

Hiring & Team Building

As we scale, you'll identify skill gaps and hire to fill them — whether that's a closer, media buyer, VA, or automation specialist. You source, vet, and onboard. You don't wait to be told what's needed — you see the gap and address it.

Communication & Accountability

We do daily check-ins (async or live) and a weekly strategy call. Between those, you operate with full autonomy. You over-communicate rather than under-communicate. You flag issues early and come with solutions, not just problems.

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Who You Are

You have real experience working inside agencies — not as a freelancer doing one task, but as someone who understands how an agency runs end-to-end: acquisition, onboarding, fulfillment, retention, and scaling.

You are fast. Not "I'll get to it tomorrow" fast - same-day, same-hour fast. When something needs to happen, you make it happen now. You're highly available, responsive, and flexible. You don't disappear for 6 hours without a word. You're the person who sees a Slack message and acts on it, not the person who "circles back."

The founder moves quickly, you need to match that pace and thrive in it, not resent it.

You are revenue-focused. Every decision you make is filtered through whether it generates or protects revenue. You prioritize ruthlessly and don't get lost in busy work.

You are a builder. You thrive when there's a working foundation that needs to be systematized and scaled. You don't need hand-holding — you need a direction and the autonomy to execute.

You are resourceful. When you hit a wall, you find a way around it. When you don't have a skill, you hire someone who does. You make progress, not excuses.

You understand that AI is a real operational advantage, not a trend. You're either already using AI tools in your work or you're deeply motivated to integrate them into everything you touch.

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Required Experience

- GoHighLevel: Expert-level. You've built agency accounts, sub-accounts, pipelines, workflows, funnels, and automations. Non-negotiable.

- Paid advertising: Hands-on experience managing Meta Ads and/or Google Ads campaigns.

- Agency operations: You've worked inside a digital marketing, lead gen, or growth agency and understand the full client lifecycle.

- AI tools and automation: Working knowledge of AI assistants (Claude, ChatGPT), automation platforms (Make, Zapier), and willingness to implement AI voice and chat tools.

- Cold outreach: Experience with cold email and/or LinkedIn outreach. Familiarity with tools like Instantly, Smartlead, or similar.

- Project management: Proficiency with CRMs, Hubspot, ClickUp, Asana, or similar. You document everything.

- Hiring: You've sourced, vetted, and onboarded freelancers, VAs, or tea ---------- mbers before.

- Communication: Fluent English, written and verbal.

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Nice to Have

- Experience white-labeling GoHighLevel for clients

- Familiarity with AI voice platforms (Vapi, Bland, Retell, Synthflow)

- Experience with Stripe billing and SaaS subscription models inside GHL

- Knowledge of CASL (Canada) and TCPA (US) compliance

- Background in HVAC, real estate, or legal lead generation

- Experience building AI agent workflows (Relevance AI, CrewAI, or similar)

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To Apply

If you've read this far and you're thinking "this is exactly what I've been looking for" - good. That's the reaction we want.

We're scaling fast. The clients are there. The systems are being built. The founder is locked in. What's missing is the right operator to run alongside and help turn a working agency into a machine.

This is the kind of role where the right person looks back in 12 months and says "I got in at exactly the right time."

High commissions, growth into a leadership role, and real ownership over what you build, that's all on the table for someone who delivers.

Please answer the questions in your proposal with genuine thought and detail.

We'll schedule a call with qualified candidates to discuss the role, compensation, and growth path in detail.