Virtual FrontDesk For Lash & Brow Salon

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: TYPE OF WORK

Full Time

: SALARY

6/Hr

: HOURS PER WEEK

40

: DATE UPDATED

Mar 7, 2026

JOB OVERVIEW

We are a premium lash and brow salon in the Dallas-Fort Worth area looking for a sharp, personable Virtual Front Desk Coordinator to be the first point of contact for our guests — from a screen, not a counter. You’ll greet clients via live video, manage bookings, handle check-ins and checkouts, follow up on leads, and keep the front-of-house running smoothly — all remotely. This is not a passive monitoring role. You are the face and voice of our salon. You’ll be on-camera greeting every guest who walks through the door, answering phone calls, and proactively reaching out to prospective and lapsed clients. If you’re warm, organized, tech-savvy, and thrive in a client-facing role, this is for you.

What You’ll Do
Live Guest Experience (During Salon Hours)
• Greet every guest via live video screen as they enter the salon — warm, professional, by name when possible
• Check clients in and out through Mindbody, confirm services, and process payments
• Prebook next appointments before the client leaves, maximizing retention
• Answer incoming phone calls, respond to inquiries, and route messages to stylists
• Monitor the lobby and alert stylists when their next client has arrived
• Handle walk-in inquiries and membership questions with confidence
Lead Management & Outreach (During + Off-Hours)
• Respond to new leads (web inquiries, social media, Google Ads) within 1 hour during business hours
• Follow up with prospective clients via text, email, and phone to convert leads into booked appointments
• Reactivate lapsed members (60+ days since last visit) with personalized outreach
• Contact no-shows and late cancellations to rebook
• Send appointment reminders and pre-visit confirmations
Membership & Revenue Support
• Explain membership benefits to new and prospective clients
• Track upcoming membership renewals and proactively follow up
• Request Google reviews from clients after their visit
• Support retail product recommendations at checkout when appropriate
Administrative
• Maintain accurate client records in Mindbody
• Flag scheduling conflicts, double-bookings, or coverage gaps to the owner
• Track daily check-in/checkout completion and report any discrepancies
• Assist with light social media tasks (posting, responding to DMs) if needed
Requirements
Must Have
• Excellent spoken and written English — neutral accent preferred; you’ll be on video with US-based clients
• Reliable high-speed internet (minimum 25 Mbps) and backup connectivity plan
• Professional home setup: quiet environment, good lighting, clean background
• HD webcam, quality headset with microphone, and a computer capable of running video + Mindbody simultaneously
• Experience with appointment scheduling or salon/spa/clinic front desk operations
• Strong proficiency with cloud-based software (CRM, booking systems, Google Workspace)
• Available to work US Central Time hours (salon typically operates 9 AM – 7 PM CT)
• High attention to detail, especially around client names, preferences, and appointment accuracy
Nice to Have
• Experience with Mindbody, Vagaro, Booker, or similar salon management software
• Background in beauty, wellness, or hospitality industry
• Experience with lead follow-up, outbound calling, or appointment setting
• Familiarity with membership-based businesses and recurring revenue models
• Basic knowledge of lash extensions, brow services, and beauty terminology
Data Privacy & Confidentiality
You will have access to client personal information, appointment history, and payment systems. This role requires:
• Signing a confidentiality and data handling agreement before starting
• Accessing client data only through authorized salon systems (Mindbody) — no downloading, copying, or storing client information on personal devices
• Strict adherence to role-based access permissions (you will not have access to full payment card numbers or financial reports)
• Immediate reporting of any data concerns or security issues to the salon owner
Why This Role
You’re not answering phones in a call center. You’re the front desk of a premium beauty salon — clients will see your face, hear your voice, and remember your name. You’ll build real relationships with regular guests, have direct impact on the salon’s growth, and work closely with a small team that values initiative and ownership.
This is an ideal role for someone who wants a long-term, stable remote position with a US-based business where their contribution is visible and valued every single day.

How to Apply
Send your resume along with a short video introduction (1–2 minutes) telling us:
1. A little about yourself and your experience
2. Why this role interests you
3. Your home office setup and internet speed
4. Your availability and desired hours

SKILL REQUIREMENT

CRM Appointment Setting English Proficiency

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Virtual FrontDesk For Lash & Brow Salon

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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