Account Manger

Status: Part-Time to Start ? Full-Time Opportunity
Hours: 10 AM – 6 PM CST
Company: Egen Media

About Egen Media

Egen Media is a fast-growing real estate marketing company that helps real estate agents generate exclusive seller leads to grow their listing inventory.

Unlike traditional marketing agencies, our model is simple:
Agents purchase qualified seller leads with no upfront fees, no ad spend, and no long-term commitments.

Our mission is to help agents generate consistent listing opportunities while providing world-class support and communication throughout the process.

As we continue scaling, we are hiring a Client Success Manager to support our growing client base, ensure smooth onboarding, and maintain strong relationships with the agents we serve.

This is not a basic support role.

We are looking for someone who can guide clients, solve problems, manage expectations, and protect retention.

Position Overview

The Client Success Manager will act as the primary point of contact for our real estate agent clients.

Your responsibility is to ensure agents understand how the system works, feel supported, and ultimately stay with Egen Media long term.

You will help with:

• Client onboarding
• Answering questions and concerns
• Reviewing lead quality concerns
• Managing expectations around marketing and lead conversion
• Maintaining strong relationships with clients

Your role is critical to reducing churn and increasing client lifetime value.

You will regularly communicate with clients through:

• Email
• Phone calls
• Google Meets calls
• Messaging platforms ( ---------- / CRM communication tools)

Strong communication and professionalism are absolutely essential.

Key Responsibilities
Client Onboarding

Lead onboarding calls with new clients to ensure they understand:

• How the lead system works
• What qualifies as a seller lead
• What expectations should be for conversion
• Best practices for following up with leads

Your goal is to set the client up for success from day one.

Client Communication & Relationship Management

• Serve as the primary point of contact for assigned clients
• Respond to client questions and concerns promptly
• Maintain consistent communication with clients
• Build trust and strong long-term relationships
• Document important client conversations and updates inside our CRM

Lead Quality Review

Occasionally, clients may question the quality of a lead.

You will:

• Review the lead information
• Verify if it meets our qualification criteria
• Communicate clearly with the client about the outcome
• Issue credits when appropriate based on company policy

Expectation Management

A key part of this role is educating clients on how marketing works.

You will help clients understand:

• Why follow-up matters
• Why not every lead converts immediately
• How agents can improve their closing rates
• Best practices for working seller leads

This helps prevent misunderstandings and improves client success.

Client Retention & Problem Solving

When clients experience frustration or concerns, your job is to:

• Listen carefully
• Acknowledge their concern
• Provide solutions or guidance
• Escalate internally if needed

Your goal is to retain the client whenever possible and keep them satisfied.

Internal Communication

You will also coordinate internally with our team when needed regarding:

• Lead delivery questions
• System updates
• CRM issues
• Client feedback

Clear communication with the internal team is essential.

Qualifications
Required

• Minimum 1–2 years experience in Customer Success, Account Management, or Client Support
• Strong English communication skills (written and spoken)
• Experience working with clients in a professional environment
• Highly organized and detail-oriented
• Comfortable leading calls and speaking with clients
• Ability to stay calm and professional when handling concerns

Preferred

Experience in:

• Real estate industry
• Marketing agencies
• Lead generation companies
• CRM platforms such as GoHighLevel or similar tools

Personality Traits We’re Looking For

• Strong communicator
• Organized and detail-oriented
• Confident speaking with clients
• Problem solver
• Patient and empathetic
• Professional and reliable
• Positive team player

What We Offer

• Stable long-term position
• Competitive monthly pay
• Commission and bonus opportunities
• Opportunity to grow within a fast-growing company
• Work directly with an experienced leadership team
• Exposure to the real estate marketing industry

How to Apply

We are selective in our hiring process because this role is critical to client experience.

To apply, please submit the following:

Loom Video (Required)

Record a 2–4 minute Loom video introducing yourself.

Please cover:

• Your experience in customer success, account management, or client support
• A difficult client situation you handled and how you solved it
• Why you believe you would be a strong fit for Egen Media

Name your Loom video:

FirstName_LastName_Egen_CSM

Resume (Required)

Upload your most recent resume highlighting your relevant experience.

Send Applications To

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