Full-Time E-commerce Customer Support & Operations VA ( Dropshipping | Shopify )

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

700

: HOURS PER WEEK

40

: DATE UPDATED

Mar 4, 2026

JOB OVERVIEW

Job Overview

We are hiring a highly experienced, disciplined, and serious Virtual Assistant to manage high-volume customer support and operations for our Shopify-based DROPSHIPPING e-commerce brands.

This is a high-pressure role handling 80–100 customer emails/chats per day.

If you do not have prior dropshipping experience, strong helpdesk experience, and the ability to work calmly under pressure — please do not apply.

This is a long-term role with performance-based bonuses and salary increases for the right candidate.

IMPORTANT (PLEASE READ)

This role is NOT for beginners

This role is NOT for people new to dropshipping

Training on dropshipping basics will NOT be provided

We are looking for someone who can start working immediately

Key Responsibilities
1) High-Volume Customer Support (Primary Responsibility)

Handle 80–100 customer emails/chats per day using
ComSlayer

Respond to:

Order status inquiries

Tracking questions

Delivery delays

General customer concerns

Requirements:

Use approved macros/templates

Maintain a calm, professional tone even with angry customers

Update **Shopify order notes after every interaction

2) Customer Query Tracking (MANDATORY)

Log EVERY customer query in a shared Google Sheets

Track:

Replied / unreplied status

Pending follow-ups

Customer issues and notes

Goal:

Zero missed customer messages

Clean, accurate, organized records

3) Tracking & Delay Management

Monitor shipment tracking using:

Shopify

17TRACK

Identify:

Missing tracking numbers

Inactive tracking

Delayed shipments

Responsibilities:

Proactively update customers regarding delays

Maintain a Delayed Orders Sheet

4) Refund Request Handling (NO AUTOMATIC REFUNDS)

Log all refund requests in a Google Sheet.

Rules:

DO NOT issue refunds unless approved

Clearly communicate refund status to customers

Refunds only possible if shipment can be stopped and approved

5) Supplier Coordination (Execution Only)

Follow up with suppliers regarding:

Missing tracking numbers

Delayed fulfilment

Escalate repeated issues to management.

No negotiation or decision-making authority.

6) Daily Reporting

Send an end-of-day report including:

Total customer queries handled

Unreplied or pending queries

Delayed orders count

Refund requests pending approval

High-risk or angry customers

Supplier-related issues

Tools You Will Use (Daily)

ComSlayer

Shopify

Google Sheets

17TRACK

Google Drive

Requirements (NON-NEGOTIABLE)

2+ years experience working with DROPSHIPPING e-commerce brands

Experience handling international shipping delays

Strong experience with:

Shopify

ComSlayer or similar helpdesk tools

Google Sheets

Experience handling 80–100+ customer emails/day

Excellent written English

Highly organized and disciplined

Calm under pressure and comfortable with angry customers

Serious about long-term work

Applicants without dropshipping experience will not be considered.

Compensation & Growth

Competitive base salary (based on experience)

Performance-based bonuses

Salary increases based on performance

Long-term growth opportunity

Working Hours

Full-time — 8 hours/day

High-volume workload — consistency required.

How to Apply (IMPORTANT)

To apply, you MUST include:

A short summary of your dropshipping experience

Details of your Shopify + helpdesk experience

Confirmation of your Google Sheets reporting experience

Answers to the screening test below

All applicants MUST write “MONSOON” in their application headline.

Applications without this will be ignored.

SCREENING TEST (MANDATORY)
1) Dropshipping Experience

Which dropshipping brands have you worked with?

What were the shipping timelines and main customer complaints?

2) Helpdesk Experience

How long have you worked with customer support platforms?

Which features do you use daily?
(macros, views, tags, automations)

Have you processed Shopify actions or refunds through a helpdesk platform before?

3) Scenario – Delayed Order

A customer ordered 14 days ago.
Tracking has limited movement and they demand a refund.

Explain:

What you check in Shopify

What you check in the helpdesk system

What you reply to the customer

4) High-Volume Stress Test

You receive 120–150 emails in one day, many from angry customers.

How do you prioritize?

How do you ensure no customer is missed?

5) SOP Discipline

If a customer demands a refund but SOP requires approval, what do you do?

Final Note

This role directly impacts customer trust, refunds, and chargebacks.

We are looking for a serious professional, not someone learning on the job.

SKILL REQUIREMENT

Shopify Google Sheets Customer Service

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0011
Controller Execution Time ( Jobseekers / Job )	0.0158
Total Execution Time	0.0177

GET DATA

No GET data exists

MEMORY USAGE

1,513,576 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Full-Time-E-commerce-Customer-Support-Operations-VA-Dropshipping-Shopify-1593304

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0087 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1593304 LIMIT 1
0.0004	SELECT * FROM `employers` WHERE `employer_id` = 884123 LIMIT 1
0.0010	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1593304 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-04-17',ej.date_added) duration_days, DATEDIFF('2026-04-17',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-04-17',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1593304'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1593304
0.0008	UPDATE employer_jobs SET hit_counts = '*Mar-04-2026=733Mar-05-2026=204Mar-06-2026=91Mar-07-2026=29Mar-08-2026=36Mar-09-2026=32Mar-10-2026=33Mar-11-2026=31Mar-12-2026=35Mar-13-2026=25Mar-14-2026=10Mar-15-2026=8Mar-16-2026=12Mar-17-2026=97Mar-18-2026=31Mar-19-2026=31Mar-20-2026=55Mar-21-2026=50Mar-22-2026=24Mar-23-2026=24Mar-24-2026=21Mar-25-2026=13Mar-26-2026=15Mar-27-2026=4Mar-28-2026=5Mar-29-2026=4Mar-30-2026=11Mar-31-2026=12Apr-01-2026=8Apr-02-2026=10Apr-03-2026=8Apr-04-2026=10Apr-05-2026=8Apr-06-2026=11Apr-07-2026=7Apr-08-2026=11Apr-09-2026=8Apr-10-2026=3Apr-11-2026=3*Apr-17-2026=1' WHERE job_id= '1593304'
0.0022	`UPDATE employer_jobs SET monthly_hits = '*Mar-2026=1676*Apr-2026=88' WHERE job_id= '1593304'`
0.0009	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1593304' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1593304
0.0010	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '884123' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1776440507
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Full-Time-E-commerce-Customer-Support-Operations-VA-Dropshipping-Shopify-1593304
csrf-token	d36d6001f108c3f063723afbf7f3e752
job_search_keyword

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.214
HTTP_DNT

Full-Time E-commerce Customer Support & Operations VA ( Dropshipping | Shopify )

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?