Patient Experience & Clinic Operations Manager

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: TYPE OF WORK

Full Time

: SALARY

$480/month

: HOURS PER WEEK

48

: DATE UPDATED

Mar 4, 2026

JOB OVERVIEW

About Our Clinic
A women’s health physiotherapy clinic in Singapore supporting women through pre-conception, pregnancy, postpartum, perimenopause, menopause and musculoskeletal health.

Who We’re Looking For
Someone who is
- Calm, detail-oriented and emotionally intelligent
- Dependable and highly organized assistant
- Warmth and professionalism
- Communicate clearly and kindly
- Comfortable discussing women’s health topics respectfully
- Follow systems well and take ownership of your role

Your Core Responsibilities

1. Patient Enquiries & Booking Support
- Monitor and respond to enquiries via:
- WhatsApp Business
- Instagram DMs
- Email
- Reply messages within (15 minutes)
- Guide patients to the appropriate service
- Follow up on unconfirmed enquiries
- Track enquiry-to-booking conversions

2. Scheduling & Calendar Management
- Manage online booking system
- Assist with rescheduling via WhatsApp/email
- Monitor cancellations and no-shows
- Flag schedule gaps
- Send reminders for follow-ups

3. Patient Experience Support
- Send post-session check-ins
- Follow up with patients who have not returned
- Maintain high standard of written communication

4. Administrative & Systems Support
- Maintain organized Google Drive folders
- Track basic clinic metrics weekly:
- Number of enquiries
- Number of bookings
- Cancellation rate
- Referral sources

What This Role Does NOT Include
- Providing medical advice
- Phone call handling
- Clinical decision-making (Complex cases are escalated to clinicians)

If this sounds like you, we would love to hear from you.

SKILL REQUIREMENT

Office and Administration Patient Care

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Patient Experience & Clinic Operations Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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