Customer Service Agent – Short Term Rental Specialist

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: TYPE OF WORK

Full Time

: SALARY

$800 per month

: HOURS PER WEEK

40

: DATE UPDATED

Mar 2, 2026

JOB OVERVIEW

Perfect Booking Ltd | UK-Based | Full Time | Remote Role (Philippines)

Perfect Booking is a growing UK based short-term rental management company in a period of rapid growth. We manage a portfolio of high performing properties and operate at a high standard. Guest experience and review protection are everything to us.

We are now looking for an experienced Customer Service Agent who understands the short term rental industry properly. Not someone learning from scratch.

This role is for someone who has already worked in Airbnb or serviced accommodation, ideally as an Airbnb Superhost Support Agent or within a professional property management company.

About The Role

As a CSA, you will be the first line of communication between our guests and our company. Your job is not just to reply to messages. It is to protect our reviews, resolve issues calmly and keep operations running smoothly.

Guests will message about heating not working, WiFi issues, maintenance problems, early check-ins, complaints about cleanliness, noise issues and everything in between. You must be confident handling these situations without escalating unnecessarily.

We are looking for someone who can think logically, troubleshoot properly and de-escalate emotionally charged situations. You should understand that how something is said often matters more than what is said.

You will also work closely with our operations team, cleaners and maintenance contractors. When issues arise, you will assess urgency, gather the correct information and take the appropriate action.

This role requires maturity, strong written and spoken English and the ability to stay calm under pressure.

Experience We’re Ideally Looking For:

- We would strongly prefer someone who has:
- Worked directly in the short term rental industry
- Experience supporting Airbnb and other OTA guests
- Ideally worked as an Airbnb Superhost support agent
- Experience handling high volumes of guest communication
- Managed bookings on Airbnb, ---------- or VRBO

Experience using the following systems would be highly beneficial:

Guesty
Pricelabs
Turno
ClickUp
SuiteOp

If you have used similar systems, that is also fine, but you must understand how a professional STR operation runs.
The Type of Person Who Will Succeed Here

We have and are building a serious company. This is not a passive VA role.

You will succeed here if you:

- Take ownership of problems rather than passing them on
- Think before escalating
- Care about protecting 5 star reviews
- Have a strong work ethic
- Want to grow with a scaling business
- Can support a team environment

As we grow, there will be opportunities for increased responsibility

Working Hours
Please state clearly your availability in GMT.

Shifts available are (GMT):

8am - 4pm
3pm - 11pm

We operate 7 days a week, so flexibility is important.

To be considered please:

- Record a 1 minute Introduction video of yourself, outlining your current experience and why you think you would be our next perfect hire
- Upload your CV

A google drive link for this would be good or any way you'd like

I look forward to reviewing your application

Thanks
Ollie
Founder

SKILL REQUIREMENT

Short Term Rentals English Speaking Creative Problem Solving

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Customer Service Agent – Short Term Rental Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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