Amazon DSP Virtual Dispatcher (Experienced – Must Know Cortex & Scorecards)

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: TYPE OF WORK

Full Time

: SALARY

6.00

: HOURS PER WEEK

40

: DATE UPDATED

Mar 2, 2026

JOB OVERVIEW

We are an established U.S.-based Amazon Delivery Service Partner (DSP) seeking an experienced Virtual Dispatcher who already understands Amazon last-mile delivery operations.

This is NOT an entry-level role. We are not training from scratch. Applicants must have prior experience dispatching for an Amazon DSP and must already understand Amazon systems, scorecards, and driver management.

If you have not worked as a dispatcher for an Amazon DSP, please do not apply.

Responsibilities:
- Live route monitoring and real-time dispatch support
- Managing Cortex and Amazon routing tools
- Supporting drivers with delivery issues (PNOV, DCR, reattempts, RTS concerns)
- Monitoring Netradyne safety events and escalating appropriately
- Tracking compliance (station scans, POD quality, geo compliance, SOP adherence)
- Communicating with OTR and station leadership
- Preparing end-of-day reports and tracking operational issues
- Enforcing company SOPs and holding drivers accountable

Requirements (Non-Negotiable):
- Prior experience as a Dispatcher for an Amazon DSP
- Strong working knowledge of Cortex
- Strong understanding of Amazon Flex app workflow
- Knowledge of Amazon Scorecard metrics (DCR, PNOV, CDF, DSB, etc.)
- Understanding of reattempt process
- Understanding of RTS procedures
- Excellent English communication skills (written and verbal)
- Ability to manage multiple drivers and routes simultaneously
- Strong decision-making skills under pressure
- Reliable high-speed internet
- Backup internet connection
- Backup power supply
- LMDMax experience (ideal but not required)

Work Schedule:
- Must be available to work U.S. time zones
- Weekend availability is required

Compensation:
Competitive hourly rate based on experience.
Please include your expected hourly rate in USD.

Application Instructions:
To be considered, include the following in your application:
1) Name of the DSP(s) you worked for
2) Number of routes managed daily
3) Average scorecard rating
4) Metrics you personally improved and how

Applications without this information will not be reviewed.

We are looking for someone who can plug in immediately and strengthen operational performance — not someone who needs basic training on Amazon systems.

SKILL REQUIREMENT

Logistics Management Bpo Operations Management Dispatching

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Amazon DSP Virtual Dispatcher (Experienced – Must Know Cortex & Scorecards)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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