Virtual Assistant - IT Service Provider

Employment Type: Part-time (with potential to transition to full-time)
Schedule: 9:00 AM - 1:00 PM Central Time

About the Role

We're seeking a detail-oriented Virtual Assistant to support our U.S.-based IT service provider operations. This is a part-time position starting at 20 hours per week (4 hours per day, Monday-Friday), with strong potential to transition to full-time as the business grows. This is a non-technical role focused on administrative support, client communication, and operational tasks. While you won't be performing technical IT work, familiarity with technology and basic IT terminology will help you succeed in this position.

Key Responsibilities

Administrative Support
• Manage calendars, schedule appointments, and coordinate meetings
• Handle email correspondence and phone communications with U.S.-based clients
• Prepare reports (Word/Excel), presentations (PowerPoint), and documentation
• Organize and maintain digital files and records
• Process invoices, purchase orders, and expense reports

Client Support
• Serve as first point of contact for client inquiries (non-technical)
• Log and track support tickets in our ticketing system
• Follow up with clients on project updates and service requests
• Coordinate onboarding processes for new clients
• Send service reminders and follow-up communications

Operations Support
• Assist with vendor coordination and procurement
• Help maintain documentation and standard operating procedures
• Track project milestones and deadlines
• Coordinate with technical tea ---------- mbers on scheduling
• Support marketing efforts (social media, newsletters, content scheduling)

Required Qualifications
• 1+ years of virtual assistant or administrative experience (international/U.S. clients preferred)
• Excellent English proficiency - both written and spoken
• Strong organizational and time management abilities
• Able to work consistently during 9:00 AM - 1:00 PM Central Time (10:00 PM - 2:00 AM Philippine Time)
• Proficiency with Microsoft Office Suite and Google Workspace
• Comfortable using project management tools (e.g., Asana, ---------- , ClickUp)
• Self-motivated with ability to work independently
• Reliable, working computer with minimum specifications:
- Processor: Intel i3 or equivalent (or better)
- RAM: 8GB minimum
- Stable high-speed internet connection (minimum 10 Mbps)
- Dedicated, quiet workspace

Preferred Qualifications
• Previous experience supporting U.S. or international clients
• Experience in an MSP, IT company, or tech environment
• Familiarity with IT terminology and basic concepts
• Experience with PSA tools (SyncroPSA, Autotask, HaloPSA, etc.)
• Knowledge of CRM systems (High Level)
• Basic understanding of IT service workflows and ticketing systems
• Experience with documentation platforms (e.g., IT Glue, Hudu)

Skills & Attributes
• Exceptional attention to detail
• Proactive problem-solver
• Professional phone and email etiquette with U.S. clients
• Ability to handle confidential information
• Adaptable and quick learner
• Team player with positive attitude
• Cultural awareness and ability to work with American business practices

What We Offer
• Health insurance
• 13th-month bonus
• Part-time position with clear path to full-time as business grows
• Stable, long-term remote work opportunity
• Professional development and training
• Supportive team culture
• Work with a growing U.S.-based IT company

Application Requirements
Worksite Requirements
• A fast-running computer with at least 8GB RAM and i3 processor
• Ability to connect to virtual desktop in the US (we will help with this)
• Reliable internet connection with at least 10mbps download and upload speeds
• A mobile phone with application usage capabilities
• A quiet, secure work room or office

Why You’ll Love Working Here
• Join a high-performing, collaborative team that values our people first.
• Work with modern technologies in dynamic cloud and hybrid environments.
• Access to mentorship, and professional development support.
• A culture that values character, a servant attitude, and enjoyable work.

How We Work
We believe great technology comes from great people - those who care about doing things the right way, not just the fast way. You’ll have the freedom to take ownership of your work, contribute ideas, and build solutions that last. If you’re driven by serving clients, security, and continuous learning, you’ll feel right at home here.

Our Core Values
People First - We realize we service people not computers.
Good in the Clubhouse - We work to make everyone around us better by being collaborative, humble, teachable, happy to teach, and accountable.
Flexible - We overcome obstacles. We can work outside of a checklist. We are able to adjust on the fly.
Trustworthy - We realize every interaction either builds or erodes trust. We choose to build.
Friendly - We’re happy to help, it’s in our name. We treat each other and our clients with good humor, although we take our work seriously, we don’t take ourselves too seriously.

Application Process
NOTE: Everything listed below must be provided to be considered for this position.
1 – Confirm you have experience in managing Microsoft 365.
2 – Upload your resume.
3 – Submit a short video of you in the area where you will conduct your work and on the computer you will use. *** You must mention “Amicus IT” in your video. ***
4 – In your short video, discuss the following:
> A. Previous experience
> B. Previous experience with Microsoft 365, PSA (ticket system) + RMM, CRM
> C. Confirm you’re able to work 9:00-1:00 GMT -5/6 Monday through Friday.
> D. What monthly rate you are seeking (USD)
5 – Submit all materials only through Onlinejobs.ph (no email submissions)