Experienced Patient Billing, Statements & Eligibility Specialist (Healthcare – Voice Required)

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: TYPE OF WORK

Full Time

: SALARY

$1000-1400/month

: HOURS PER WEEK

40

: DATE UPDATED

Mar 1, 2026

JOB OVERVIEW

Location: Remote (Philippines)
Work Type: Full-Time
Industry: U.S. Healthcare
About the Role

We are a growing U.S.-based healthcare organization seeking an Experienced Patient Billing, Statements & Eligibility Specialist whose primary responsibility is handling patient billing statements, eligibility discussions, and billing-related concerns.

This is a high-communication, voice-focused position.

You will speak directly with patients regarding:
Billing statements
Insurance eligibility
Copays, deductibles, coinsurance
Coverage verification
Payment responsibilities
If you are confident on the phone, calm under pressure, and experienced explaining insurance and billing clearly to patients — this role is for you.

Primary Responsibilities
Generate and review patient billing statements
Verify and understand insurance eligibility and benefits
Explain deductibles, copays, coinsurance, and coverage limits
Call patients regarding balances and payment arrangements
Answer inbound billing and eligibility questions
Address patient concerns related to insurance processing
Document all conversations accurately
Coordinate with internal billing team when clarification is needed
Escalate complex or sensitive cases appropriately

REQUIRED EXPERIENCE
Applicants must have:
U.S. medical billing experience
Insurance eligibility verification experience
Experience explaining insurance benefits to patients

Strong understanding of:
Deductibles
Out-of-pocket maximums
Copays
Coinsurance
EOBs

If you do not have eligibility experience, please do not apply.

Communication Requirements
This is a voice-heavy position. The majority of your role will involve speaking with patients.

You must have:

Excellent spoken English!!!!!
Clear and professional tone
Confident phone presence
Ability to handle emotional or frustrated patients calmly
Strong active listening skills
Ability to explain complex insurance matters in simple terms

REQUIRED: Voice Recording Submission (Mandatory)

We will NOT review or interview any applicant who does not submit a voice recording.

Please submit a 1–2 minute voice recording answering:

Introduce yourself.
Describe your experience with U.S. medical billing and eligibility.
Explain how you would speak to a patient who is confused about their deductible and balance.
Applications without a voice recording will be automatically declined.

This Role Is NOT for You If:
You prefer non-voice work
You are uncomfortable discussing money
You struggle explaining insurance clearly
You avoid difficult conversations
You lack confidence speaking with patients
Ideal Candidate Traits
Calm and professional under pressure
Empathetic but firm
High emotional intelligence
Organized and detail-oriented
Strong accountability
Solutions-focused mindset
Compensation
Competitive pay based on experience.
Performance-based incentives available for:
Patient satisfaction
Accuracy
Efficiency
Resolution rate

We are building a professional, high-level billing team. If you are experienced in both billing and eligibility and take pride in excellent patient communication, we encourage you to apply.

SKILL REQUIREMENT

Billing Communication

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Experienced Patient Billing, Statements & Eligibility Specialist (Healthcare – Voice Required)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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