U.S. Medical Front Desk & Scheduling Specialist - eCW + RingCentral

We are a physician-led interventional pain management clinic in the U.S. Midwest seeking one direct, long-term Medical Front Desk and Scheduling Specialist. This is a live, patient-facing role during U.S. business hours. You must personally perform the work. This is not an agency, staffing-firm, subcontracting, or shared-coverage position.

SCHEDULE AND PAY
- Full time, 40 hours per week
- Monday-Friday, 8:00 AM-5:00 PM U.S. Central Time, with a one-hour unpaid meal break
- $5-$7 USD per hour, based on verified experience
- This is an overnight shift in the Philippines and requires dependable long-term availability

PRIMARY RESPONSIBILITIES
- Answer and return patient calls in RingCentral with a confident, warm, professional voice
- Schedule, reschedule, confirm, and cancel appointments accurately in eClinicalWorks
- Explain approved self-pay prices and clinic policies without guessing, changing prices, offering unauthorized discounts, or giving medical advice
- Verify demographics, insurance information, and required scheduling details
- Create complete eCW messages and tasks, route them correctly, and follow them through completion
- Receive, identify, assign, and track incoming faxes
- Request, organize, upload, and track medical records
- Prepare approved referral lists, marketing materials, spreadsheets, and document packets
- Maintain a daily report of calls, scheduling work, faxes, records, unfinished tasks, and next actions

REQUIRED EXPERIENCE
- At least 2 years of U.S. provider-side medical front desk, patient access, scheduling, or medical virtual-assistant experience
- Fluent, natural spoken and written English that U.S. patients can easily understand
- Hands-on eClinicalWorks experience with scheduling, chart navigation, telephone encounters/messages, tasks, documents, and medical records
- Hands-on RingCentral experience with inbound/outbound calls, transfers, voicemail, call notes, and callbacks
- Significant experience speaking directly with U.S. patients and taking ownership of scheduling problems
- Experience with insurance information, medical records, fax routing, and patient follow-up
- Strong Microsoft Word, Excel, Outlook, and Teams skills
- Excellent organization, judgment, attention to detail, and ability to complete work without constant supervision
- Reliable computer, professional headset and webcam, stable primary internet, backup internet, backup power, and a quiet private workspace
- HIPAA-safe handling of patient information

DIRECT INDIVIDUAL HIRE AND DEDICATED SHIFT
We hire only the individual who applies and personally performs the work. We will not hire through an agency, BPO placement firm, staffing company, outsourcing firm, subcontracting team, or substitute-worker arrangement.

Outside work must be disclosed and must not overlap or interfere with this position. During our paid 8:00 AM-5:00 PM Central Time shift, you may not:
- Work for or monitor another employer, client, or agency
- Keep another client's work computer or messaging system active
- Attend another client's calls or meetings
- Run another time tracker
- Delegate or subcontract any work
- Share logins or allow another person to access clinic systems
- Use mouse jigglers, fake activity, or time padding

Time Doctor or similar time tracking, screenshots, screen sharing, and daily output reports may be required.

CONFIDENTIALITY
Patient information must remain private. Do not place patient information in personal email, cloud storage, messaging apps, or public AI tools. Do not record calls, take unapproved screenshots, or share credentials.

HOW TO APPLY
The first line of your application must be:
MIDWEST FRONT DESK - ECW + RINGCENTRAL

Include:
1. Your current resume.
2. A 60-90 second Loom video with your camera on and clear, unedited voice audio. Introduce yourself, describe your U.S. patient-call experience, and say naturally: "Thank you for calling our clinic. This is [Name]. How may I help you today?"
3. Specific answers to every question below:

- Which employer or client used eClinicalWorks, for how long, and what did you personally do in it each day?
- Which employer or client used RingCentral, and how did you handle missed calls, transfers, voicemail, call notes, and callbacks?
- Describe one scheduling or insurance error you personally caught and corrected before the visit.
- A patient asks, "How much will the injection cost?" Explain exactly how you would respond without guessing or offering an unauthorized discount.
- A 40-page fax arrives without a clear patient name. What steps would you take before assigning or uploading it?
- Describe your process for requesting, organizing, uploading, and tracking medical records.
- Give one example of a task you personally owned through completion instead of simply passing a message.
- List every current employer, client, agency, or freelance project, your exact hours for each, and whether any work would overlap this shift.
- Confirm the required Central Time schedule, private workspace, internet speeds, backup internet and power, willingness to use time tracking, and requested hourly rate.

Vague answers or merely listing eClinicalWorks or RingCentral will not receive skill credit. Incomplete applications may not be reviewed. Do not include patient-identifying information in your application or work samples.