AJ Media

Customer Service Support — Outbound Sales

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: TYPE OF WORK

Full Time

: SALARY

600

: HOURS PER WEEK

40

: DATE UPDATED

Feb 27, 2026

JOB OVERVIEW

Turn conversations into conversions. Drive revenue through every customer touchpoint.
Department: Customer Experience & Revenue
Type: Full-Time | Remote
Reports To: Customer Service Manager
Compensation: 600 USD + Commission

ABOUT AJ MEDIA
We're AJ Media — an ecommerce growth agency behind fast-scaling brands, we're on a mission to hit $100M in revenue this year, and we're building the A-team to make it happen. If you're someone who gets energy from talking to people, closing deals, and genuinely helping customers find what they need — read on.

THE OPPORTUNITY
As our Outbound Sales Customer Service rep, you're not just answering questions — you're proactively reaching out to past and potential customers to drive repeat purchases, recover abandoned carts, and surface upsell opportunities. You are the voice of our brands.
WHAT YOU'LL DO
Proactively reach out to warm leads, abandoned cart customers, and past buyers via email, SMS, and phone
Execute outbound sales campaigns designed to increase repeat purchase rate and customer LTV
Identify upsell and cross-sell opportunities based on customer purchase history and preferences
Partner with the retention team to align outbound messaging with active promotions and campaigns
Log all customer interactions accurately in CRM tools (Gorgias, Klaviyo, or similar)
Hit and exceed weekly/monthly sales targets and KPIs
Collect and relay customer feedback to marketing and product teams to improve offers
WHO YOU ARE
You've got 1–3 years of outbound sales, telemarketing, or customer success experience (ecommerce a big plus)
You're a natural communicator — warm, persuasive, and genuinely curious about the people you talk to
You thrive with targets and you're not afraid of rejection — you see every 'no' as data
You're tech-savvy with CRM tools, helpdesks, and sales platforms
You can think on your feet, handle objections smoothly, and adapt your tone across channels
You bring energy, accountability, and a competitive drive to everything you do
BONUS POINTS IF YOU HAVE
Experience in DTC ecommerce brands or high-growth startups
Familiarity with Gorgias, Klaviyo, Shopify, or Aircall
Track record of exceeding sales quotas in a remote environment
WHY JOIN US
Uncapped commission — your earnings grow with your performance
Work with a fast-moving, results-obsessed team building category-defining brands
Clear career path into Sales Lead or Customer Experience Manager roles
100% remote — work from wherever you do your best work
Access to training, playbooks, and mentorship from experienced ecommerce operators

Sound like you? Apply now with your CV and a short video introduction on why you're the right person for this role. We read every application personally. No recruiters, no generic forms — just a real conversation about whether we're a fit.

APPLY HERE - ----------

SKILL REQUIREMENT

Outbound Sales Customer Support Sales Support

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AJ Media

Customer Service Support — Outbound Sales

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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