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TYPE OF WORK
Full Time
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SALARY
DOE
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HOURS PER WEEK
40
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DATE UPDATED
May 18, 2026
Now Hiring: Virtual Receptionist (Remote)
Location: Remote (Must be available to work Pacific Standard Time business hours)
Job Type: Contract / Full-Time
About the Role:
We are looking for a dedicated tea
Please note: This role requires your complete, undivided focus during standard 9-to-5 working hours. We utilize time-tracking software to manage our remote team, and we are looking for a dedicated tea
While prior experience in the insurance industry is a fantastic bonus, it is completely optional—we are more than happy to train the right person.
What You Will Be Doing:
Inbound Call Management: Answer incoming calls promptly and professionally, ensuring every client feels valued.
Client Triage: Listen carefully to client needs and accurately route their calls to the correct department (e.g., Personal Lines, Commercial Lines, or directly to the Agency Owner).
Basic Client Support: Assist clients with standard, day-to-day inquiries such as processing payments, providing basic policy information, and taking highly accurate, detailed messages for our agents.
Data Entry & Tracking: Diligently log all calls, notes, and service requests into our CRM (AgencyZoom) so the entire team is aligned on the client's needs.
Outbound Follow-Ups: Make occasional outbound calls for appointment reminders or to request missing documentation.
Requirements (Non-Negotiable):
Exceptional fluency in both spoken and written English, with clear and professional verbal articulation.
Proven prior experience in a receptionist, administrative, or customer-facing role.
Tech-savvy with a strong comfort level using softphones (VoIP) and the ability to quickly learn new CRM and data-entry systems.
A quiet, distraction-free home office setup equipped with reliable high-speed internet and a professional noise-canceling headset.
Ability to commit exclusively to this role during your scheduled working hours.
Preferred Qualifications (Bonus, but NOT required):
Prior administrative or customer service experience within an insurance agency.
Familiarity with standard insurance terminology (e.g., Certificates of Insurance, endorsements, policy changes).
Previous experience using AgencyZoom and/or Vertafore QQ Catalyst.
How to Apply (Please Read Carefully):
To be considered for this position, please fill out our official application form linked below.
Before you click the link, please ensure you have:
A link to your shareable, up-to-date resume.
A link to a brief audio recording introducing yourself (this helps us hear your phone voice!).
Submit Your Application Here:
We look forward to hearing from you!
