Customer Support Specialist (Subscription Management) - 2 Positions Available

Customer Support Specialist (Subscription Management) - 2 Positions Available

Compensation: $500 USD/month base + performance bonuses
Hours: 40 hours/week, full-time
Response Time: Maximum 10 minutes
Start: Immediate

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ABOUT US

We're Creative Team, a performance-driven e-commerce operation scaling rapidly. We're building a dedicated customer support team that operates with the same speed and excellence as our creative operations.

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THIS ROLE IS NOT FOR YOU IF:

- You have no experience with subscription management
- You cannot respond to customers within 10 minutes consistently
- You have unreliable internet or electricity
- You're looking for part-time work or a side gig
- You can't handle high-volume customer interactions daily

BUT IF YOU DO have direct experience managing subscriptions and customer support, and can deliver fast, professional service, keep reading.

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WHO WE'RE LOOKING FOR

We're hiring 2 Customer Support Specialists to join our team.

You must have:
- Direct experience in customer support (subscription-based businesses preferred)
- Proven ability to manage subscriptions, cancellations, billing inquiries
- Track record of fast response times (under 10 minutes)
- Professional communication skills (written English must be excellent)
- Reliable setup: stable internet, electricity, professional workspace
- Ability to work independently and handle high volumes

As a Customer Support Specialist at Creative Team, you possess:
- Experience with subscription management platforms (Shopify, ReCharge, or similar)
- Strong problem-solving skills for billing and account issues
- Ability to de-escalate frustrated customers professionally
- Detail-oriented approach to tracking and resolving issues

As a Customer Support Specialist at Creative Team, you have these character traits:
- Customer-obsessed: You genuinely care about solving customer problems
- Fast responder: 10-minute response time is your standard, not your maximum
- Reliable: Professional setup, no excuses, consistent availability
- Long-term thinker: You want stability and growth, not gig hopping
- Clear communicator: You write professionally and get to the point quickly

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YOUR RESPONSIBILITIES

Daily Execution:
- Respond to customer inquiries within 10 minutes maximum
- Manage subscription changes (upgrades, downgrades, cancellations, billing)
- Resolve customer issues efficiently and professionally
- Track all customer interactions and resolutions
- Handle refund requests, shipping inquiries, and account issues
- Escalate complex issues appropriately with clear documentation

Performance Standards:
- Maintain sub-10-minute average response time
- Achieve high customer satisfaction ratings
- Minimize refund/chargeback rates through excellent service
- Follow company policies and scripts while personalizing responses
- Proactively identify and report recurring customer issues

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COMPENSATION

Base Salary: $500 USD/month (guaranteed)

Performance Bonuses for:
- Speed: Consistently maintain sub-10-minute response times
- Quality: High customer satisfaction scores and positive feedback
- Retention: Successfully retain customers who request cancellations
- Reliability: Perfect attendance, no missed shifts, professional communication

Strong performers earn significantly above base salary through bonuses.

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WHAT WE PROVIDE

- Comprehensive training on our products, policies, and systems
- Clear scripts and frameworks for handling common scenarios
- Direct support from team lead for complex situations
- Regular feedback to help you improve and earn more
- Long-term stability with a growing team

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WHAT WE NEED FROM YOU

- Honesty over everything - if you can't handle volume, tell us immediately
- Speed and professionalism - 10-minute response time is non-negotiable
- Reliability - professional setup means no "my internet broke" excuses
- Commitment - this is a long-term position (1+ years), not a short gig
- Growth mindset - learn our systems, improve continuously

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HIRING PROCESS

1. Application Review - Screening questions and experience verification
2. Written Assessment - Test your response speed and communication quality
3. Interview - Discuss experience and ensure alignment on expectations
4. Final Offer - If you demonstrate speed, professionalism, and commitment

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CORE VALUES

Include the number (1-7) in your application that resonates most:

1 - Results Obsessed
2 - Attention to Detail
3 - Accelerated Excellence
4 - Relentless Ownership
5 - Prepared to Win
6 - Collaborative Innovation
7 - Never Not Growing

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TO APPLY

1. Brief answers:
- Describe your experience with subscription management and customer support
- What was your average response time in your previous/current customer support role?
- What tools/platforms have you used for customer support and subscription management?
- Why are you looking for a long-term customer support position?

2. Your timezone and available working hours (e.g., "GMT+8, available 9 AM - 6 PM Monday-Friday")

3. Confirm: "I have a professional setup with reliable internet and electricity, and I can consistently respond to customers within 10 minutes."

4. Your core value number (1-7)

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We're building a world-class customer support team. If you're ready to commit long-term, deliver exceptional service at speed, and grow with a performance-driven team, apply now.

Position: Customer Support Specialist (2 positions)
Compensation: $500 base + performance bonuses
Hours: 40/week
Response Time: Maximum 10 minutes
Start: Immediate