Monday.com Automation & Workflow Architect to handle Monday tasks and daily support. Long-term remote role. **Apply now to join our team!" />

Monday.com Automation & Workflow Architect

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TYPE OF WORK

Part Time

SALARY

400

HOURS PER WEEK

TBD

DATE UPDATED

Feb 24, 2026

JOB OVERVIEW

???? Company Overview:

We are a fast-growing multi-department organization operating across Sales, Customer Service, Onboarding, Campaign Setup, IT, QA, Finance, HR, and Procurement.

Our goal is to eliminate chat-based requests and build a fully structured, automation-driven ticketing ecosystem inside ---------- — with live dashboards for leadership and full cross-department visibility.

We are looking for a high-level ---------- Automation Expert to architect, build, and optimize this system.

???? Role Overview

You will be responsible for designing and implementing a fully automated ---------- infrastructure that connects all departments through structured workflows, mirrored statuses, automations, dashboards, and reporting.

This is NOT basic board setup.

We need someone who understands:

Advanced automations

Cross-board logic

Mirror columns & connected boards

Formula columns

Conditional workflows

Monday dashboards (Monday Vibes)

KPI tracking systems

Process architecture

???? Core Responsibilities
1?? Workflow Architecture

Build structured department boards (Sales, CS, IT, QA, Finance, etc.)

Create request intake systems between departments

Eliminate chat-based requests and replace with ticket workflows

Design approval flows with acknowledgment loops

Build SLA-based automation logic

2?? Advanced Automations

Cross-board status syncing

Mirror column logic automation

Auto-move items between groups based on mirrored status

Trigger notifications based on conditional logic

Escalation workflows

Recurring task automation

Department performance alerts

3?? KPI & Dashboard Development

Build executive dashboards for leadership

Department-level performance dashboards

Team Lead performance monitoring

Agent-level productivity dashboards

Revenue tracking dashboards

SLA compliance dashboards

4?? Productivity Optimization

Identify bottlenecks in workflows

Automate repetitive admin tasks

Reduce manual updates

Ensure clean, scalable architecture

Build scalable systems for growth

5?? Documentation & SOP Creation

Document automation logic

Create SOPs for each department workflow

Provide Loom walkthroughs for leadership

Create troubleshooting guides

???? Required Experience

Must Have:

3+ years hands-on experience with ----------

Expert-level automation building

Experience with:

Connected boards

Mirror columns

Advanced formula columns

Conditional automations

Automation dependencies

Experience building KPI dashboards

Understanding of ticket-based systems

Strong logic & systems thinking

Experience designing workflows for multiple departments

Huge Plus:

Experience in call center environments

Experience building Sales + CS reporting dashboards

Experience integrating:

Zapier

----------

Webhooks

CRM integrations

Experience with API integrations

???? What We’re Looking For

You are:

Systems-minded

Extremely detail-oriented

Proactive (not reactive)

Comfortable thinking in logic trees

Able to design scalable architecture

Comfortable advising leadership on workflow improvements

We do NOT need:

Basic board setup

Someone who just knows status automations

Entry-level Monday users

???? Example Projects You’ll Handle

Build a cross-department ticket system where:

Requests move automatically between departments

Status mirrors back to original requester

Completion triggers notification + archive

Build TL performance dashboards tracking:

Team output

SLA compliance

Revenue per hour

Build automation that moves mirrored “IT Status” to “Completed” and notifies requester

Create structured intake forms for all internal departments

Build executive KPI command center dashboard

???? Compensation

Competitive (based on experience)

Contract or Full-Time available

Performance bonuses possible based on system efficiency improvements

???? Application Instructions

Please include:

Examples of ---------- systems you’ve built (screenshots or Loom)

Description of most complex automation you’ve built

Your availability (hours per week)

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