Senior Dispute Manager (PayPal, Shopify Payments, Stripe)

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TYPE OF WORK

Gig

SALARY

???

HOURS PER WEEK

1

DATE UPDATED

Feb 24, 2026

JOB OVERVIEW

We are hiring a highly experienced Dispute Manager to handle chargebacks and payment disputes across PayPal, Shopify Payments, and Stripe.
This is a performance-based role. You are paid per successfully handled case. We are looking for a true professional with a proven track record — not someone learning on the job.
Responsibilities
Manage and respond to chargebacks and disputes


Prepare and submit high-converting evidence packages


Monitor dispute ratios and take preventive action


Optimize win rates across PayPal, Shopify Payments, and Stripe


Identify patterns and advise on risk mitigation strategies


Maintain a structured tracking sheet of all cases (status, reason codes, deadlines, submitted evidence, outcome, win/loss ratio, recovery amount)


As we are looking for professionals, you should already have your own dispute tracking system or structured schema in place. Organization and reporting are mandatory.
Requirements
Proven experience handling disputes for e-commerce businesses


Demonstrated success with strong win rates


Deep understanding of processor policies and evidence standards


Ability to work independently and meet strict deadlines


Strong analytical and documentation skills


Professional reporting structure already in use


Mandatory When Applying
Proof of previously handled cases


Clear win-rate statistics


Example of your dispute tracking sheet/schema


Examples of evidence submissions (if possible)


Include the word “green apple” in your application


Applications without proof of experience will not be considered.
Applications without “green apple” will not be taken seriously.
We are looking for an absolute professional who delivers measurable results.
for our fashion dropshipping business

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