Remote Patient Co-ordinator/call centre

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: TYPE OF WORK

Full Time

: SALARY

$500

: HOURS PER WEEK

40

: DATE UPDATED

Feb 22, 2026

JOB OVERVIEW

We are looking for a proactive, organised, and friendly call centre agent to join our growing team. You will be the first point of contact for our patients and clients, delivering outstanding service via phone, email, and online platforms.

This is a full-time, remote position—ideal for someone with experience in optometry, healthcare administration, or patient services, combined with strong call centre or customer support skills.

Key Responsibilities

Answer incoming calls from patients and company enquiries professionally and efficiently.

Handle patient queries, schedule appointments, and ensure timely resolution of issues.

Manage communications and support tickets using Freshdesk.

Collaborate with the team using Google Workspace (Gmail, Docs, Sheets, Calendar) and Slack.

Maintain accurate patient records and uphold strict confidentiality standards.

Coordinate with clinical and administrative teams to provide a smooth patient experience.

Escalate urgent or complex matters to the appropriate tea ---------- mbers promptly.

Support daily administrative tasks and contribute to process improvements.

Requirements

Must be based in the Philippines with a reliable internet connection and quiet workspace.

Available to work UK business hours (9:00 AM – 6:00 PM), Monday to Friday.

Excellent English communication skills (verbal and written).

Experience in optometry, eye care, or healthcare administration preferred.

Call centre or patient support background required.

Confident using Freshdesk, Google Workspace, and Slack (training provided if needed).

Highly organised, reliable, and able to multitask effectively.

Strong attention to detail and a positive, patient-focused attitude.

Application Requirements

To be considered for this role, you must submit:

A detailed CV (résumé) highlighting relevant experience.

A short video introduction (1–2 minutes) where you introduce yourself and briefly explain why you would be a great fit for the role. (Applications without a video will not be considered.)

Compensation & Benefits

USD $500 per month (paid monthly).

Fully remote, long-term position with a supportive UK-based team.

Opportunity to grow and develop within an established healthcare company.

Must not have any other employment commitments during hours of work.

SKILL REQUIREMENT

English Speaking Organization

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Job Post	Reporter	Rank	Reason	Date

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Remote Patient Co-ordinator/call centre

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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