Remote Desktop Technician

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

700

: HOURS PER WEEK

40

: DATE UPDATED

Feb 20, 2026

JOB OVERVIEW

Location: Remote | Full-Time (US Business Hours, CST)
Company: Lockbaud

- About the Role -

Lockbaud is seeking a Remote Desktop Technician to provide technical support to a coast-to-coast U.S.-based user base. This role involves frequent live interaction with end users and requires excellent spoken and written English, strong communication skills, and the ability to explain technical concepts clearly and confidently.

The technician will support primarily Microsoft-based environments and must be comfortable learning new systems and troubleshooting a wide variety of issues. One ticket may involve installing a printer driver. The next may require diagnosing a VoIP phone problem. Success in this role depends on curiosity, adaptability, and clear communication as much as technical ability.

- Key Responsibilities -

- Provide remote technical support to U.S.-based end users via ticketing system and inbound phone calls
- Communicate clearly and professionally with users, setting expectations and explaining technical issues in plain language
- Troubleshoot and resolve issues on Windows workstations and peripherals
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and user account-related issues
- Install and configure printer drivers, software applications, and system updates
- Assist with troubleshooting VoIP phone systems, including device configuration, connectivity, and basic call quality issues
- Use remote access and RMM tools to diagnose and remediate endpoint issues
- Document troubleshooting steps, findings, and resolutions accurately in the ticketing system
- Escalate complex issues with clear context and supporting details
- Collaborate with Lead Technician and Dispatch to maintain efficient ticket flow

- Required Skills & Traits -

- Excellent spoken and written English, with the ability to communicate confidently over the phone
- Strong customer-facing communication skills; ability to work directly with a U.S.-based user population
- Willingness to learn and take ownership of unfamiliar technical issues
- Experience in a technical support or service desk role, or equivalent hands-on technical experience
- Working knowledge of Windows operating systems
- Ability to remain calm, clear, and professional (and upbeat) during live support interactions

- Preferred Qualifications -

- Familiarity with Microsoft 365 environments
- Basic understanding of networking concepts (connectivity, DNS awareness, VoIP fundamentals)
- Prior experience providing phone-based technical support to U.S. customers
- Familiarity with VoIP phone systems and endpoint hardware
- Experience supporting printers and peripheral devices
- MSP or multi-client support experience
- Clear, neutral, or American-accented English (for phone-based support roles)

- What Success Looks Like -

- Users understand what you’re doing and why
- Issues are resolved efficiently without unnecessary escalation
- Documentation is thorough and useful to other technicians
- You handle unfamiliar problems methodically instead of freezing

- Why Lockbaud -

This role offers hands-on experience supporting real users in real environments. You’ll work directly with U.S.-based customers, gain exposure to Microsoft platforms, printers, and VoIP systems, and develop your technical and communication skills alongside experienced technicians.

- How to Apply -

- Include “ExcitedToStart!” at the beginning of your application
- Submit a resume highlighting technical experience and customer-facing work
- Include a short voice recording to demonstrate phone communication skills

SKILL REQUIREMENT

Customer Support Technical Support IT

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Job )	0.0308
Total Execution Time	0.0321

GET DATA

No GET data exists

MEMORY USAGE

1,522,344 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Remote-Desktop-Technician-1584461

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0255 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1584461 LIMIT 1
0.0023	SELECT * FROM `employers` WHERE `employer_id` = 502018 LIMIT 1
0.0025	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1584461 AND `misc`.`id` IS NULL
0.0006	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-04-16',ej.date_added) duration_days, DATEDIFF('2026-04-16',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-04-16',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1584461'
0.0009	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1584461
0.0008	UPDATE employer_jobs SET hit_counts = '*Feb-20-2026=139Feb-21-2026=118Feb-22-2026=65Feb-23-2026=74Feb-24-2026=52Feb-25-2026=54Feb-26-2026=46Feb-27-2026=21Feb-28-2026=24Mar-01-2026=22Mar-02-2026=33Mar-03-2026=42Mar-04-2026=35Mar-05-2026=25Mar-06-2026=14Mar-07-2026=17Mar-08-2026=5Mar-09-2026=18Mar-10-2026=19Mar-11-2026=21Mar-12-2026=21Mar-13-2026=18Mar-14-2026=11Mar-15-2026=11Mar-16-2026=26Mar-17-2026=12Mar-18-2026=9Mar-19-2026=12Mar-20-2026=13Mar-21-2026=7Mar-22-2026=4Mar-23-2026=26Mar-24-2026=7Mar-25-2026=13Mar-26-2026=8Mar-27-2026=8Mar-28-2026=5Mar-29-2026=11Mar-30-2026=10Mar-31-2026=11Apr-01-2026=9Apr-02-2026=8Apr-03-2026=3Apr-04-2026=5Apr-05-2026=7Apr-06-2026=15Apr-07-2026=17Apr-08-2026=16Apr-09-2026=13Apr-10-2026=8Apr-11-2026=7Apr-14-2026=2**Apr-16-2026=1' WHERE job_id= '1584461'
0.0007	`UPDATE employer_jobs SET monthly_hits = '*Feb-2026=593Mar-2026=494**Apr-2026=111' WHERE job_id= '1584461'`
0.0012	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1584461' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1584461
0.0146	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '502018' AND `date_added` >= '2022-06-08'
0.0005	`select * from teasers`
0.0003	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1776306403
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Remote-Desktop-Technician-1584461
csrf-token	bd218b7f3b65af3063a9b7b7062594a0

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.136
HTTP_DNT

Remote Desktop Technician

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?