Medical Administrative Assistant – Back Office (Insurance and General Admin)

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TYPE OF WORK

Full Time

SALARY

790/month

HOURS PER WEEK

36

DATE UPDATED

Apr 8, 2026

JOB OVERVIEW

36 Hours Per Week | Long-Term Role

Schedule

Monday–Thursday: 8:00 AM – 5:00 PM EST (1-hour unpaid lunch)
Friday: 8:00 AM – 12:00 PM EST

You must be fully available and uninterrupted during these hours.

Compensation

$5.50 USD per hour starting
Performance increases based on consistent accuracy, reliability, and workflow discipline.

About the Role

We are a U.S.-based outpatient medical weight loss clinic seeking an experienced Medical Administrative Assistant to support insurance verification, medication prior authorizations, intake processing, and structured back-office administrative workflows.

This is a backend administrative role. It is not front-desk focused and involves very limited patient-facing phone communication. However, clear and professional spoken and written English is required for communication with insurance payers.

This role directly supports billing accuracy and clinic workflow by ensuring that insurance verification, documentation, and authorization tracking are completed precisely and on time.

This is not an entry-level position. We are hiring someone who has already worked in a U.S.-based outpatient clinic and understands insurance and intake workflows without needing training on fundamentals.

Core Responsibilities

• Accountable for accurate insurance verification and benefits breakdown
• Monitor daily clinic schedule to ensure patients are verified prior to visits
• Document benefits clearly and completely inside the EHR
• Medication prior authorization submission, status tracking, and payer follow-up until final determination
• Handle pre-certifications when required
• Maintain organized and audit-ready verification documentation
• EHR inbox management and structured chart updates
• New patient intake processing and chart preparation
• Live and portal-based communication with insurance payers
• Monitor and document patient insurance changes
• Follow written SOPs independently without repeated direction or hand-holding
• Provide structured phone backup coverage during designated periods (e.g., receptionist lunch break)

Required Experience

Minimum 2–3 years working for a U.S.-based outpatient medical clinic

• Commercial insurance verification
• Medicare verification
• Medication prior authorizations
• Experience communicating with payers live and via portal
• Working knowledge of ICD-10 diagnosis codes
• Working knowledge of CPT/HCPCS procedure codes
• Strong understanding of medical terminology

Experience must be verifiable.

Technical Requirements

• Dedicated Windows computer (no Mac)
• Minimum Intel i3 or equivalent, 8 GB RAM
• Stable high-speed internet suitable for VOIP
• Quiet, professional home workspace
• Bluetooth noise-canceling headset
• Proficient with modern EHR systems
• Comfortable with Google Drive, Zoom, email, and VOIP platforms
• Typing speed minimum 50 WPM

Application Requirements

Submit all items together in one complete application:

Resume

• Most recent role listed first
• Include month/year dates
• Include clinic name, city, and state
• If employed by a third-party company, list the specific U.S. clinics you personally supported
Incomplete or poorly formatted resumes will not be reviewed.

30–60 Second Video

• State your full name and location
• List the U.S. clinics you worked for (city, state, specialty, and dates)
• Explain your complete insurance eligibility verification process from start to finish, as if preparing a patient for an upcoming visit
• Describe your experience with medication prior authorizations
• List the EHR systems you have used
• Use the phrase green folder naturally in a sentence
• Confirm you are fully available during our clinic hours

Confirmation Statement

Include this exact sentence in your application:

I meet all computer requirements including Windows computer, minimum hardware standards, stable internet suitable for VOIP, and I use a Bluetooth noise-canceling headset.

Initial and date.

Attention to Detail

The first four words of your application must be: in-network deductible verified correctly

Applicants who fail to follow all requirements exactly will not be reviewed including video requirements.

Shortlisted candidates will move to Phase 2, which includes aptitude and technical verification assessments.

We are seeking a long-term professional who can independently manage insurance verification and administrative workflows with precision, consistency, and discipline.

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