College H.U.N.K.S Hauling Junk & Moving

Virtual Operations & Client Care Coordinator

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: TYPE OF WORK

Full Time

: SALARY

5

: HOURS PER WEEK

50

: DATE UPDATED

Feb 19, 2026

JOB OVERVIEW

College Hunks Hauling Junk & Moving (Remote)

IMPORTANT

???? This is a GRAVEYARD SHIFT position aligned with U.S. Eastern Standard Time (EST).
Please apply only if you are fully able to work overnight U.S. hours consistently.

About the Role

We’re looking for a highly organized, detail-oriented Virtual Operations & Client Care Coordinator to support our fast-growing College Hunks Hauling Junk & Moving franchise.

This role is the heartbeat of our operation. You’ll manage customer communication, keep our systems clean and organized, track performance metrics, and ensure nothing falls through the cracks. If you love structure, accountability, and keeping teams running smoothly—this role is for you.

Work Schedule

Full-time: 40–50 hours per week

Monday–Saturday

Graveyard shift (U.S. Eastern Standard Time)

Real-time availability required (not async)

Key Responsibilities
Client Communication & Scheduling

Make welcome calls for all new leads

Conduct confirmation calls prior to scheduled jobs

Handle inbound and outbound calls professionally and confidently

Reschedule jobs and document all changes accurately

Provide excellent customer service while representing our brand

Lead Management & CRM Ownership

Manage leads from intake to job completion within our CRM

Ensure 100% lead follow-up according to company standards

Maintain clean, accurate notes, statuses, and task completion

Identify stalled or unresponsive leads and flag them proactively

Dashboard & Workflow Management

Create and manage swim lanes in our internal dashboard

Move jobs through correct stages in real time

Maintain visibility and organization for leadership and operations teams

Billing, Invoicing & Documentation

Prepare, send, and track customer invoices

Generate and send Certificates of Insurance (COIs)

Double-check all billing details for accuracy

Assist with follow-up on outstanding invoices as assigned

Metrics Tracking & Reporting

Track daily and weekly metrics such as:

Call attempts and contact rates

Lead response time

Jobs booked and confirmed

Follow-up completion

Update spreadsheets and scorecards accurately and consistently

Provide leadership with clear, reliable performance data

Administrative & Operational Support

Use Microsoft Word, Excel, and PowerPoint for reporting and documentation

Maintain organized digital files and records

Support sales and operations teams with administrative tasks

Assist in documenting processes and improving workflows

Quality Control & Ownership

Ensure accuracy across all job details and system entries

Take ownership of tasks until fully completed

Communicate issues early and escalate when needed

Follow SOPs while contributing ideas for improvement

Required Qualifications

Fluent in spoken and written English

Proficient in Microsoft Word, Excel, and PowerPoint

Comfortable working overnight U.S. Eastern Standard Time

Strong attention to detail and organizational skills

Confident phone presence and professional communication

Reliable internet, phone access, and quiet work environment

Experience with CRMs, scheduling, or operations systems (preferred)

What Success Looks Like

No missed or forgotten leads

Clean, accurate CRM and dashboards

Timely calls, confirmations, and invoices

Clear metrics and reporting

Smooth daily operations with fewer fires to put out

Why Join Us

Stable, full-time remote role

Clear expectations and structure

Opportunity to grow with a high-performing team

Make a real impact in daily operations—not just “task work”

How to Apply

Apply with your resume and a short note explaining:

Your experience in operations or administrative support

Your comfort working overnight U.S. EST hours

Why this role fits you

SKILL REQUIREMENT

CRM English Speaking Operation Management

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College H.U.N.K.S Hauling Junk & Moving

Virtual Operations & Client Care Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?