Kalicube

Customer Success Specialist

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: TYPE OF WORK

Full Time

: SALARY

N/A

: HOURS PER WEEK

40

: DATE UPDATED

Mar 27, 2026

JOB OVERVIEW

Do you find joy in building meaningful client relationships, supporting their success, and being a trusted guide as they reach their goals? If you’re someone who thrives on connection and collaboration, we’d be delighted to welcome you to our team!

About Us:

Kalicube is a premium Digital Branding Consultancy for entrepreneurs in the AI era. Leveraging 25 billion data points, Kalicube gives entrepreneurs unprecedented control over how they're represented to decision-makers online through visible, influential personal brands that open doors rather than close them. Kalicube is the powerhouse of Knowledge Panel and Brand SERP services.

Job Summary:

At Kalicube, our clients’ success is at the heart of everything we do. As a Customer Success Specialist, you’ll be their trusted advocate, helping them achieve their Brand SERP and Knowledge Panel goals. This role is all about building lasting relationships, providing proactive support, and guiding clients so they gain the full value of Kalicube’s services and the Kalicube Pro SaaS platform.

Your Key Responsibilities:

Be the primary point of contact for a portfolio of Kalicube clients, fostering trust and strong relationships.
Lead onboarding for new clients, ensuring they feel confident and supported from day one.
Proactively connect with clients to understand their goals and help them get the most out of Kalicube’s services and software.
Manage essential account setup and maintenance tasks, such as accurately classifying page types in the Kalicube Pro platform.
Create and adapt client-specific playbooks (using company templates) to provide clear, tailored roadmaps.
Respond promptly and helpfully to client questions via email, chat, and video calls.
Share best practices on Brand SERPs and Knowledge Panels using Kalicube’s proven methodology.
Monitor client health and platform usage to identify and address potential issues early.
Collect and share client feedback to support continuous improvement of our products and services.
Keep accurate, detailed records of client interactions and progress in our CRM.

Skills and Traits:

Excellent written and spoken English with proactive and clear communication.
Strong interpersonal skills with a genuine passion for relationships, empathy, and helping others succeed.
Highly organized with the ability to balance client-facing and internal tasks effectively.
Careful attention to detail, especially in process-driven work like data classification and documentation.
Professional maturity and resilience — able to stay composed and positive in a fast-paced environment.
Logical, objective approach to solving problems and making decisions.
Comfortable learning and working with new software platforms quickly.
Previous experience in customer service, customer success, or account management is a plus, but not required.
Genuine interest in digital marketing, SEO, or online brand management.

What Kalicube Offers:

Work Arrangement: 100% remote, 40 hours a week
Starting Salary: 91USD/week, paid weekly
Salary Review: After 3 months subject for salary increase
Internet Subsidy: Paid monthly, after 3 months
Paid Vacation: 2 weeks of paid vacation after 12 months
SSS, Pag-ibig and PhilHealth: Contributions paid monthly, after 3 months
Bonus: 13th-month bonus, prorated
Career Growth: Opportunities for long-term growth within the company
Work Atmosphere: Courageous, smart, fun, family-friendly, and diverse.

You won’t just join a team—you’ll be part of a supportive family that truly cares about your growth and success. If you’re ready to share your Customer Success expertise with a company that values people as much as client outcomes, we’d be excited to receive your application!

Important links to visit before applying:

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How to Apply:

To maximize your chances of moving forward, please review the full job details and ensure you read and follow the application instructions provided in this document: ----------

SKILL REQUIREMENT

Data Analytics Critical Thinking Customer Relationship Management

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Kalicube

Customer Success Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?