Windmill Operations

Client Success Specialist

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: TYPE OF WORK

Full Time

: SALARY

800

: HOURS PER WEEK

40

: DATE UPDATED

Feb 16, 2026

JOB OVERVIEW

Location: Flexible / Remote (US Standard Eastern Time)
Reports To: Founders

ABOUT WINDMILL OPERATIONS
Windmill Operations is a rapidly scaling logistics and fulfillment partner enabling brands to deliver exceptional customer experiences through operational excellence and innovative solutions. We are redefining how fulfillment centers collaborate with merchants to optimize order flows, inbound planning, inventory control, and overall service performance.

WHY WINDMILL?
• Partner with high-growth brands solving complex fulfillment challenges
• Influence cross-functional initiatives across operations, technology, and carrier networks
• Shape the client success playbook as the company scales
• Drive measurable impact in service delivery, performance metrics, and partner satisfaction

ROLE OVERVIEW
The Senior Operations & Client Success Manager serves as a key bridge between merchant partners and internal operations teams. This role ensures clients achieve their fulfillment and growth objectives through strong operational execution, proactive problem-solving, and strategic partnership.

KEY RESPONSIBILITIES

Strategic Client Partnership
• Serve as primary operational advisor for assigned partners
• Build trusted relationships and maintain open communication
• Identify growth and optimization opportunities

Operational Leadership
• Coordinate across operations, tech, warehouse, and carriers
• Monitor KPIs such as order accuracy, on-time delivery, returns, and carrier performance
• Drive continuous improvement initiatives

Client Success & Advocacy
• Conduct regular business reviews
• Champion client needs internally
• Support onboarding and launch projects

Process & Program Development
• Help build client success playbooks and SOPs
• Improve reporting and escalation workflows
• Document trends and best practices

Language Skillset
• Bilingual: Spanish & English preferred

SKILL REQUIREMENT

Brand Analysis Operation Management Customer Relationship Management

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Windmill Operations

Client Success Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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