Airbnb Virtual Assistant/EA

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: TYPE OF WORK

Full Time

: SALARY

Salary $4/hour - $6/hour

: HOURS PER WEEK

48

: DATE UPDATED

Feb 15, 2026

JOB OVERVIEW

Airbnb Virtual Assistant

We are currently expanding and looking for an experienced Airbnb Virtual Assistant to join our team.

This role is for someone who understands short-term rental operations at a high level, can manage guest experience, and is comfortable supporting growth through lead generation and owner outreach. You will assist with daily operations across a growing portfolio and help support our mentorship program.

Responsibilities

Guest communication and inbox management across Airbnb, VRBO, and ----------

Handling guest issues, claims, resolutions, and escalations

Coordinating cleaning and maintenance workflows

Monitoring operations through PMS and automation tools

Creating performance reports for property owners

Managing payment collection and charging guests when required (VRBO, direct bookings, Stripe, etc.)

Lead generation for rental arbitrage and co-hosting opportunities

Calling property owners and following up on leads using OpenPhone

Supporting mentorship students with operations and onboarding

Assisting with rental arbitrage and co-hosting operations

Maintaining high guest experience standards and fast response times

Required Experience

Short-term rental / Airbnb operations experience

Claims and resolutions experience (high priority)

Experience managing multiple listings or portfolios

Rental arbitrage or co-hosting experience preferred

Comfortable with outreach and phone communication

Software Experience (Preferred)

Hostaway

Breezeway

Schlage

Ring

Slack (helpful but not required)

PriceLabs

Minut

OpenPhone

Ideal Candidate

Highly organized and detail-oriented

Strong written and spoken English

Confident handling claims and difficult guest situations

Comfortable calling owners and managing lead flow

Understands STR KPIs and owner communication

Able to work independently and follow SOPs

Proactive problem solver

Application Questions (Required)

Please answer the following questions in your response:

Hi,

Are you interested in a new opportunity? I’m currently expanding and looking for another virtual assistant to join my team.

Have you worked at Airbnb before?

What is the largest number of units you have managed?

Which of the following software have you not worked with: Ring, Schlage, Hostaway, ---------- , Slack, Minut, or PriceLabs? (Please answer truthfully. This is not a deal breaker.)

Are you looking for full-time or part-time work?

What is the best time to reach you, and what is your preferred phone number?

What is your current hourly wage, and what are your salary expectations?

Which shifts are you familiar with working, and what is your time zone?

SKILL REQUIREMENT

Airbnb Vrbo HostAway

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Airbnb Virtual Assistant/EA

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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