Microsoft Service Desk Technician Level 2

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: TYPE OF WORK

Full Time

: SALARY

$1200 per month

: HOURS PER WEEK

40

: DATE UPDATED

Feb 13, 2026

JOB OVERVIEW

Remote | Australian Business Clients | Full Time (AEST)

We are an Australian IT services firm supporting small and mid?sized businesses. We are looking for an experienced Service Desk Technician with strong English skills to provide remote Level 2 IT support to Australian clients.
This is not a call?centre role. You will be expected to troubleshoot issues, communicate clearly with business users, and take ownership of tickets.

Responsibilities
Provide Level 2 support for Windows 10/11 users
Support Microsoft 365 including Outlook, Teams, SharePoint and OneDrive
Troubleshoot basic networking issues including VPN, DNS, DHCP and TCP/IP
Deliver professional phone and email support
Document work accurately, manage tickets, and escalate issues when required
Work with third?party vendors where necessary

Requirements
Excellent spoken and written English (mandatory)
Minimum 2 years’ experience in a service desk or IT support role
Hands?on experience supporting Microsoft 365 in a business environment
Strong Windows 10/11 troubleshooting skills
Confidence providing phone support to business users
Ability to work independently with reliable internet
Nice to have: experience in an MSP environment, backups, or VoIP
Working hours (mandatory)
Full?time, 40 hours per week
Australian business hours: 8:30am – 5:30pm AEST
If you cannot commit to Australian business hours, do not apply.

Compensation
Salary is competitive and based on experience, communication skills, and technical capability. We value quality over cost. Strong performers are considered for salary increases and expanded responsibilities.

How to apply (read carefully)
Applications that do not follow these steps will not be considered.

Subject line
“I want to work with” plus one Microsoft 365 technology

Short introduction
Start your message with 2–3 sentences explaining why you want the role and why you are a good fit.

Resume
Provide your resume or CV. Applications without a resume will not be reviewed.

Video introduction (required)
Record a video no longer than 2 minutes.
English only, camera on, speaking directly to the camera.
Upload the video to Google Drive, OneDrive or similar and include the link.
In the video, briefly cover:
– Your current role and service desk experience
– Your Microsoft 365 experience
– Why you are interested in this role
Applications without a video will not be accepted.

SKILL REQUIREMENT

English Speaking Microsoft 365 English Proficiency

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Microsoft Service Desk Technician Level 2

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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