Guest Experience & Social Media VA — INDY GUIDE (Travel Platform)

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: TYPE OF WORK

Full Time

: SALARY

550-670

: HOURS PER WEEK

40

: DATE UPDATED

Feb 12, 2026

JOB OVERVIEW

(Also read the how to apply section at the end)

Who We Are
INDY GUIDE is a Swiss travel platform that connects adventurous travelers with local guides, drivers, and tour operators in destinations most people have never heard of — think Mongolia, Kyrgyzstan, Uzbekistan, Georgia, and the Silk Road.
We have 2,500+ local hosts across Central Asia, the Caucasus, and beyond. Our travelers are independent, curious people planning trips that are anything but ordinary.
We are a small, remote team. You won't be a number here — you'll be the person our travelers and hosts interact with every day.

What You'll Actually Do
1. Be the bridge between travelers and hosts
Travelers message us on WhatsApp, email, Instagram, and through our platform when they're planning a trip to places like the Pamir Highway or the Gobi Desert. You'll respond to their questions, help them find the right host, and make sure conversations between travelers and hosts go smoothly.
When something goes wrong during a trip (a cancellation, a misunderstanding, a delayed driver), you're the person who steps in to coordinate a solution.
2. Manage our inbox across all channels

Email, Instagram DMs, WhatsApp, and platfor ---------- ssages — you'll keep everything organized and make sure nobody waits more than a few hours for a response during your shift.
3. Grow our Instagram presence
We need someone who doesn't just post pretty pictures but actually engages — commenting on travel accounts, responding to DMs, starting conversations with potential travelers, and posting daily content (a mix of Reels, Stories, and grid posts). You'll use Canva for design and help us turn followers into actual bookings.

Who We're Looking For
This role is right for you if:

You've done customer support or community management before (Airbnb, travel, or hospitality experience is a big plus — but not required)
Your written English is strong enough that a native speaker wouldn't notice a difference
You're comfortable juggling WhatsApp, email, and Instagram at the same time without losing track of conversations
You know your way around Canva and Instagram (Reels, Stories, engagement strategies)
You can handle a frustrated traveler with patience and warmth — no scripts, just genuine problem-solving
You have reliable internet (minimum 20 Mbps) and a backup power solution for brownouts

What We Offer

A stable, long-term role with a growing company (we've been around since 2016)
You'll learn about destinations most VAs never get to work with
Room to grow — if you're great, there's more responsibility and better pay ahead
A founder who respects your time and communicates clearly

How to Apply — Read This Carefully
We receive hundreds of applications. To make sure yours gets read, please do the following:
Step 1: Record a short video (2–3 minutes max) using Loom, your phone, or any screen recorder. In the video:

Introduce yourself briefly
Pick ONE of these countries: Mongolia, Uzbekistan, or Georgia. Tell us one thing about that country that would make a traveler want to visit. (You can look it up — we just want to see how you communicate, not test your geography.)
Describe a time you dealt with a difficult customer or a stressful situation at work. What happened and what did you do?

Step 2: Share the video link in your application.
Step 3: In your cover letter, start with this sentence: "My favorite underrated travel destination is [your answer]."
Applications without a video will not be reviewed. We've learned from experience that written answers alone don't tell us what we need to know.

SKILL REQUIREMENT

Social Media Management Customer Support Administrative Management

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Job Post	Reporter	Rank	Reason	Date

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Guest Experience & Social Media VA — INDY GUIDE (Travel Platform)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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