Customer Service Agent (Incl. Outbound Phone Support) For Wellness Ecommerce Brand

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: TYPE OF WORK

Part Time

: SALARY

To Be Discussed

: HOURS PER WEEK

25

: DATE UPDATED

Feb 11, 2026

JOB OVERVIEW

Customer Service & Dispute Resolution Specialist (Remote)

Company: HydroHealth
Location: Remote
Type: Part-time / Long-term

About Us:

HydroHealth is a fast-growing 7-figure health and wellness brand revolutionizing vitality through hydrogen water and smart supplementation. We’re a mission-driven team passionate about quality, innovation, and going against the current in the health industry.

Our AI support system handles most customer inquiries, but when a human touch is needed, that’s where you come in.

The Role:

We’re looking for a Customer Service & Dispute Resolution Specialist who’s proactive, empathetic, and detail-oriented. You’ll handle the cases our AI system flags for manual review, ensuring every customer feels cared for and every dispute is resolved smoothly.

Your Responsibilities:

- Respond to flagged customer emails in Zendesk following our SOPs and tone guidelines

- Call customers who have opened a dispute (on PayPal, Stripe, etc.) to offer a win–win solution and guide them to close the dispute

- Investigate and resolve issues related to orders, shipping, and product experience

- Create and manage orders, refunds, and replacements in Shopify

- Navigate Stripe, PayPal, and Shopify for case handling, payment lookups, and account management

- Identify recurring issues and suggest process improvements to reduce future disputes

Requirements:

- Fluent English (spoken and written)

- Prior experience in eCommerce customer support (Shopify store experience preferred)

- Experience with dispute handling and chargeback prevention (PayPal, Stripe)

- Confident with phone support and email communication

- Familiar with Zendesk, Shopify, Stripe, and PayPal dashboards

- Reliable internet connection and availability during USA working hours

Nice to Have:

- Experience working with AI-assisted support systems

- Understanding of health or wellness products

- A calm, empathetic, and solution-oriented personality

Why Join Us:

- Work remotely with a purpose-driven brand

- Help real customers solve real problems and feel valued

- Be part of an innovative company integrating AI + human support for next-level customer experience

- Opportunities to grow into senior roles as the company scales

To Apply:
Send your CV and a short Loom video introducing yourself and describing your experience handling disputes or customer escalations.

SKILL REQUIREMENT

Customer Support Customer Support Management Outbound Calls

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Customer Service Agent (Incl. Outbound Phone Support) For Wellness Ecommerce Brand

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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