Tech Support Representative (MSP)

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: TYPE OF WORK

Full Time

: SALARY

PHP90,000-PHP120,000

: HOURS PER WEEK

40

: DATE UPDATED

Feb 10, 2026

JOB OVERVIEW

Tech Support Representative (MSP) - Work From Home - High Pay

About Kalutasan

Kalutasan partners with top U.S.-based Managed Service Providers (MSPs) to deliver exceptional technical talent from the Philippines. We are not a body shop. We are MSP operators and industry veterans who understand what great service, great culture, and great careers actually look like.

Our contractors work directly with MSP clients, embedded in their teams, supported by Kalutasan through:
Ongoing technical and professional training
Paid certifications
Career coaching and mentorship
Clear expectations and long-term stability
If you thrive in a fast-paced MSP environment and want real growth (not just tickets), this role is for you.

The Role:
As a Tech Support Representative, you will be assigned to one MSP client and work as part of their service delivery team. This is a full-time, work-from-home contractor role supporting U.S. businesses.

You will handle a mix of:
Reactive support
User lifecycle management
System administration
Client-facing technical communication

This role is ideal for technicians who enjoy ownership, variety, and solving real business problems.

What You’ll Do
Provide L1/L2 technical support in an MSP environment
Handle user onboarding and offboarding
Create and manage user accounts, distribution lists, permissions, and access

Administer Microsoft 365 services including:
Azure
Entra ID
Conditional Access
Microsoft Intune
SharePoint and OneDrive
Support line-of-business applications
Troubleshoot VPNs, networking, and connectivity issues

Work with RMM and PSA tools such as:
RMM: N-able, Datto RMM, NinjaOne, ConnectWise Automate
PSA: ConnectWise Manage, HaloPSA, Autotask
Maintain accurate documentation using IT Glue or similar platforms
Communicate clearly with end users and internal teams

What We’re Looking For

3+ years of experience working in an MSP environment (required)
Strong hands-on experience with RMM and PSA tools
Excellent troubleshooting and problem-solving skills
Experience supporting Microsoft 365, Azure, Entra ID, and Intune
Comfortable working in a high-volume, fast-paced MSP environment
Excellent written and spoken English communication skills
Professional, reliable, and client-focused

Nice to Have (Plusses):
Microsoft certifications
CompTIA certifications
Cisco certifications
Fortinet or SonicWall experience/certifications
Experience supporting multiple clients or tenants

Compensation & Benefits:
High pay (top-of-market for experienced MSP talent)
100% work from home
Full-time contractor role
15 days of paid time off per year
6 U.S. federal holidays
Paid certifications and continuous training
Long-term placement with stable MSP clients
Clear growth path and ongoing support from Kalutasan

Why This Role Is Different

You are not just closing tickets.
You are becoming a trusted part of an MSP team that values quality, professionalism, and growth.

If you are an experienced MSP technician who wants:
Better pay
Better structure
Better clients
Better long-term opportunity

We want to talk to you -------> ----------

SKILL REQUIREMENT

Technical Support IT English Speaking

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Job Post	Reporter	Rank	Reason	Date

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Tech Support Representative (MSP)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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