Lead Operations & Dispatch Coordinator (Remote, Philippines)

Lead Operations & Dispatch Coordinator (Remote – Philippines, Full Time)

We’re **Site Masters**, a fast growing junk removal and light demolition company serving Tampa Bay, Florida.

We’re looking for a **Lead Operations & Dispatch Coordinator** who can own the day to day heartbeat of the business: phones, routing, tech schedules, basic numbers, and keeping everything moving without drama.

If you’re calm under pressure, excellent on the phone with Americans, and love turning chaos into clean, repeatable systems, this is for you.

IMPORTANT APPLICATION NOTICE
All communication regarding this position will be conducted only through Indeed messaging or email.
Applicants who call the business number regarding their application will be removed from the hiring process.

### What You’ll Be Responsible For

**1. Phones, Clients & Scheduling (40%)**

- Answer inbound calls (residential + commercial) with a friendly, confident tone.
- Make outbound calls for estimate follow ups, missed calls, and invoice reminders.
- Book jobs in our software, confirm details, and keep clients updated with ETAs.
- Reschedule jobs and handle routing conflicts when trucks run behind or customers change plans.

**2. Dispatch, Routing & Tech Support (25%)**

- Build daily routes for 2–3 trucks so days are efficient and profitable.
- Track where techs are, support them with info they need, and adjust routes on the fly.
- Monitor tech time: clock ins, clock outs, and job duration for each crew.
- Make sure Jobber is accurate and everything is closed out at the end of the day.

**3. Numbers, Tracking & Payroll Support (20%)**

- Maintain simple spreadsheets for:
- **COGS / job level P&L** (disposal, labor hours, fuel, etc.).
- **Google Local Services (LSA) tracking**: leads, booked jobs, revenue per lead.
- Prepare weekly payroll support: hours per tech, commission sheets, and adjustments.
- Do light bookkeeping support in QuickBooks Online (training provided).

**4. Admin, SOPs & Executive Assistance (15%)**

- Update and refine SOPs as we improve systems.
- Help with recurring admin tasks, online orders, and occasional personal assistant tasks.
- Organize photos, Google Drive folders, and basic reports for leadership.

You will work directly with the owner and existing VA to keep operations tight and improve the system over time.

### Requirements

- **Location:** Philippines (home based, quiet workspace).
- **Experience:**
- 2+ years as a VA, dispatcher, scheduler, or operations coordinator for a **US based service company** (construction, cleaners, junk removal, home services, etc.).
- Strong **phone experience with US clients** (inbound + outbound).
- **Skills:**
- Excellent spoken and written English.
- Confident on live calls; can handle upset customers without losing composure.
- Comfortable with CRMs / job management tools (Jobber a plus), Google Workspace, spreadsheets.
- Good with numbers and details (time tracking, simple P&L, invoices).
- Fast learner with solid computer skills (50+ WPM preferred).
- **Technical Setup:**
- Reliable computer (i5/Ryzen 5 or better, 8GB+ RAM).
- Stable wired internet (at least 25 Mbps) + backup internet.
- Quality USB headset and quiet workspace.
- Willing to use **Hubstaff** for time tracking and screenshots.

### Schedule & Compensation

- **Hours:** 8:00 AM – 6:00 PM EST, Monday–Friday (with 30–60 min lunch).
- **Sometimes:** 1–2 Saturday half days per month for peak periods (additional hourly pay)
- **Salary Range: **$1,300 – $1,500 USD/month, depending on experience and performance.
- **Extras:**
- 1 paid day off per month after probation.
- Paid PH regular holidays after probation.
- Performance bonuses based on reliability, accuracy, and call handling.
- Long term, stable role with growth into senior operations if you perform.

### How To Apply

To be considered, follow these steps exactly:

Please Answer ALL of the Following:
Expected Monthly Salary & Why
What is your expected monthly salary in USD, and why do you believe this reflects your skills and experience? Please share 1–2 specific examples of results or value you created for past employers.


US Phone Experience
How many years of phone work with US clients do you have (inbound and/or outbound)? Give 1–2 concrete examples of the types of calls you handled and your responsibilities on those calls.


English & Video Scenario

Rate your spoken English from 1–10.
Record a 2?minute Loom (or similar) video of yourself handling this scenario:

A customer is angry because the truck is running 45 minutes late and is asking for a discount.
Share the video link.


Tech & Work Environment
Please provide:

Screenshot of your Speedtest.net internet speed.
Screenshot of your typing test ( ---------- or 10fastfingers).
A clear photo of your workspace.
Description of your backup internet (e.g., mobile hotspot, provider) and backup power plan (e.g., generator, UPS).
Reliability & Work History

What is the longest time you have stayed in one role?
Why did you leave your last two positions?