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TYPE OF WORK
Full Time
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SALARY
800AUD per month
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HOURS PER WEEK
40
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DATE UPDATED
Sep 15, 2026
We are the Disney of the short-stay industry.
Every stay is designed, choreographed, and delivered with the same intention you’d expect from a world-class global brand — where emotion matters, details matter, and the experience is remembered long after check-out.
This role is not customer support.
It is not a script-reading position.
It is not a place to hide behind automation.
We are looking for real brand ambassadors, people who understand that how something is said matters just as much as what is said.
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The Role
As a Concierge, you are the living expression of the brand.
You are the voice guests trust.
You are the tone they remember.
You are the reason a stay feels thoughtful, intentional, and human.
Guests are not interacting with software or templates.
They are interacting with you, and through you, the brand.
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What You’ll Be Responsible For
1. Serve as the primary point of contact for guests before, during, and after their stay
2. Deliver warm, confident, articulate communication across booking platforms, phone, email, and SMS
3. Represent the brand’s values, tone, and standards in every interaction
4. Ensure each guest experience feels seamless, considered, and personal
5. Resolve guest issues (A/C, Wi-Fi, access, appliances, etc.) calmly and decisively
6. Coordinate solutions with cleaning, maintenance, and building teams
7. Communicate disruptions or building notices with clarity and professionalism
8. Take ownership of outcomes, not just messages
9. Maintain a deep understanding of each property’s layout, features, and nuances
10. Coordinate with housekeeping teams to ensure spaces are guest-ready at all times
11. Speak confidently and accurately about each space and its surroundings
12. Maintain clear guest notes, handovers, and internal updates
13. Work in rhythm with the wider team to deliver consistency at scale
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Non-Negotiables
1. Fluent English is essential.
You must communicate clearly, confidently, and naturally — both written and spoken.
2. No AI-generated guest communication.
ChatGPT or similar tools are not permitted for guest interactions.
This brand is built on real conversations with real people.
3. You represent something bigger than yourself.
This role requires pride, presence, and care in how you show up every day.
4. This is a role in a brand.
We are selective because every person in this position shapes how the world experiences us.
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Video Application (Required)
All applicants must submit a short video answering:
1. Who you are and how you present yourself
2. Your experience in hospitality or short-term stays (if any)
3. What being a brand ambassador means to you
4. If you were told you were joining the Disney of the short-stay industry, how would that change the way you approach your work?
