Lecsit

Account Manager

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: TYPE OF WORK

Full Time

: SALARY

TBD

: HOURS PER WEEK

TBD

: DATE UPDATED

Apr 17, 2026

JOB OVERVIEW

About Us

LecsIT is a growing managed IT services company that helps small and mid-sized businesses stay secure, productive, and confident in their technology. We focus on long-term relationships, proactive support, and clear communication—not ticket factories or one-size-fits-all IT.

The Role

We’re looking for an Account Manager who thrives at the intersection of relationships and technology. This role is all about owning client relationships, translating business needs into IT solutions, and making sure customers feel heard, supported, and strategically guided.

You’ll act as the primary point of contact for assigned clients, working closely with our technical team to ensure service delivery aligns with expectations while also identifying opportunities to improve the client’s IT posture.

Key Responsibilities
-Serve as the primary relationship owner for a portfolio of clients
-Conduct regular check-ins, quarterly business reviews, and strategic planning conversations
-Translate technical concepts into clear, business-friendly language
-Identify upsell and cross-sell opportunities aligned with client goals (security, compliance, cloud, etc.)
-Coordinate with internal technical teams to ensure smooth delivery and follow-through
-Advocate for the client internally while protecting company standards and scope
-Track client satisfaction and proactively address risks before they become issues

What Success Looks Like
-Clients feel confident, informed, and cared for
-Renewals are smooth and predictable
-Expansion opportunities are uncovered naturally through trust
-Clear documentation of client needs, decisions, and next steps

Qualifications
-2+ years in account management, customer success, or client-facing roles
-Experience in IT, MSP, SaaS, or technology services strongly preferred
-Strong communication and relationship-building skills
-Comfortable discussing security, compliance, and IT strategy at a high level
-Organized, proactive, and able to manage multiple accounts effectively

Bonus Points
-MSP or IT services experience
-Familiarity with Microsoft 365, cybersecurity concepts, or compliance frameworks
-Experience conducting QBRs or executive-level conversations

What We Offer
-Competitive salary with performance-based incentives
-Flexible work environment
-Opportunity to grow with a fast-moving, relationship-driven IT company
-Direct impact on client success and company growth

To apply, please provide a short voice introduction via ---------- .

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Lecsit

Account Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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