Dispute & Operations Manager (E-commerce / Dropshipping) – Part-Time (Growth Role)

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: TYPE OF WORK

Part Time

: SALARY

3,50

: HOURS PER WEEK

15

: DATE UPDATED

Feb 6, 2026

JOB OVERVIEW

About the Role

We are looking for an experienced and reliable Dispute & Operations Manager to support and grow our e-commerce business.

This role is ideal for someone who already has hands-on experience with chargebacks and disputes for dropshipping or e-commerce stores, and who also understands the broader operations side of an online store.

At the ---------- nt, chargebacks are not high-volume, so this role also includes customer service, order monitoring, supplier communication, and cost control. Over time, this position can grow into a full-time, long-term role with more responsibility.

We are not looking for someone who only waits for instructions — we want someone who thinks ahead, takes initiative, and actively helps improve the business.

Key Responsibilities
???? Chargebacks & Disputes

Handle chargebacks and disputes (Visa, Mastercard, PayPal, Shopify Payments, etc.)

Prepare strong, well-structured dispute evidence with a high win rate

Analyze dispute reasons and proactively reduce future chargebacks

Communicate clearly and professionally with platforms and payment providers

???? Customer Service & Order Oversight

Monitor incoming orders and ensure all orders are fulfilled and shipped correctly

Handle customer emails professionally in fluent English

Identify problematic orders, delivery issues, or customer patterns early

???? Supplier & Product Management

Communicate with suppliers regarding:

pricing (COGS control)

product quality

shipping performance

Monitor COGS and:

negotiate price reductions when margins are too high

source alternative suppliers or factories when needed

Flag weak products and suggest better-performing alternatives

???? Store & Operations Support

Work with Shopify (orders, payments, timelines, disputes)

Use Google Sheets / basic spreadsheets to track orders, costs, and disputes

Proactively suggest improvements in:

workflows

policies

supplier selection

customer experience

Requirements
? Must-Have

Proven experience handling chargebacks/disputes for e-commerce or dropshipping stores

Experience with Shopify (orders, payments, disputes, timelines)

Strong understanding of dropshipping operations

Good written and spoken English

Basic to intermediate knowledge of Google Sheets / Excel

Reliable internet connection and ability to work independently

Proactive mindset — you take action, not just instructions

? Big Plus

Previous experience as:

customer service agent

order fulfillment manager

operations assistant

Experience communicating with Chinese or international suppliers

Understanding of COGS, margins, and cost optimization

Working Hours & Compensation

Part-time to start

Flexible schedule (hours will increase over time)

Open to growing into a full-time role

???? Salary:

Starting rate: $3.50 USD/hour

Can grow up to $6.00 USD/hour based on:

performance

reliability

real results (chargeback wins, cost savings, operational improvements)

Why Work With Us

Long-term opportunity, not a short project

Growing e-commerce business

Room for responsibility, trust, and advancement

Your ideas and improvements are welcomed and valued

Application Process (IMPORTANT)

To apply, you must include:

A short introduction about yourself

Proof of experience, such as:

examples of chargebacks you’ve handled

dispute win rates (if available)

screenshots or explanations of your past work

A clear answer to this question:
Why should we hire you instead of someone else?

?? Please note:

Selected candidates will be asked to complete one or more tests

Tests may include:

dispute analysis

writing a mock chargeback response

operational decision-making scenarios

Only candidates who pass the tests will be considered for long-term work

Final Note

We are looking for someone we can trust, rely on, and grow with.
If you are proactive, experienced, and serious about building something long-term — we would love to hear from you.

SKILL REQUIREMENT

Customer Service Order Tracking Chargeback Analysis

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Dispute & Operations Manager (E-commerce / Dropshipping) – Part-Time (Growth Role)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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