Client Onboarding & Communication Support

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TYPE OF WORK

Full Time

SALARY

negotiable based on experience

HOURS PER WEEK

40

DATE UPDATED

Jul 11, 2026

JOB OVERVIEW

We’re Not Hiring “Ad Experts.” We’re Hiring People Who Learn Fast and Execute Cleanly.

We’re hiring an Account Management Specialist to support our Account Managers and keep client onboarding, communication, and internal task updates moving smoothly. This role is responsible for making sure every onboarding step is completed, every client request is acknowledged, every Slack channel is monitored, every follow-up is handled on time, and every ClickUp task is updated properly.

This role exists so Account Managers can focus more on client relationships and strategy, while clients still feel supported, informed, and guided throughout the process.
This is not a reactive support role. This is a process ownership role.

This is a long-term role with room to grow for the right person.

Position: Sub-Account Manager
Openings: 3
Location: Remote, Philippines-based applicants only
Role Type: Full-time, long-term
Pay: Negotiable flat rate per 2-week period, paid in USD
Pay Schedule: Paid once every 2 weeks
Workload: 80 hours per 2-week period, agreed upon at hire
Team Scope: Supports Account Managers across onboarding, client communication, follow-ups, and ClickUp task management

Core Skills and Requirements
Has a basic background or understanding of how Meta ads work
Has project management experience or has used project management tools before
Has strong attention to detail and can follow instructions carefully, including starting the application headline with BHS
Has a can-do attitude and can adapt to process changes
Is open to feedback and treats it as an opportunity to improve
Is responsive in Slack and ClickUp during working hours
Can document actions, updates, and observations clearly and consistently
Knows when to flag issues early instead of reacting too late
Can help keep onboarding tasks, client requests, and internal updates organized

What You’ll Actually Be Doing
You will not be expected to improvise or create your own system from scratch. You will be working inside a clear process and helping make sure that process is followed properly.
Support Account Managers during client onboarding
Ensure all onboarding requirements are completed fully and on time
Monitor client Slack channels daily for messages, questions, or follow-ups
Make sure client requests are acknowledged and routed correctly
Follow up on open items until they are resolved or completed
Maintain high-quality documentation and task updates inside ClickUp
Document actions, updates, and observations inside ClickUp, and make FTW the second word in your application headline, followed by your first name
Flag risks, delays, missing information, or blockers early
Help keep onboarding and client communication organized
Make sure tasks are not left hanging without updates or next steps
You are not expected to manage client strategy. You are expected to keep the process tight, organized, and moving forward.

What to Expect When You’re Hired
You are not expected to know everything on day one. However, you are expected to learn quickly, follow the system, communicate clearly, and improve over time.
We do not use a time tracker, but we do track output, responsiveness, ownership, and quality of execution.
The role starts with a 90-day probationary period. After that, if you pass probation and show strong performance, reliability, and responsiveness, there will be room to discuss salary growth, especially if you are consistently adding value to the team and our clients.
We are also in the process of creating an incentive system for tea ---------- mbers who consistently bring value to our partners and clients.
Our backend systems and internal processes are currently being improved, so some workflows may change from time to time. You will be guided through those changes, but we are looking for someone who can adapt, stay organized, and keep moving forward.

How to Apply
After your initial greeting, please only include the following in the body of your application:
Your resume as a Google Drive link
A 1-minute voice recording as a Google Drive link explaining your experience related to this role

Keep your recording short, clear, and relevant to your account management, project management, onboarding, or client communication experience. To confirm availability, please close the recording by saying: “I’m ready to start right away.”

Applications that do not follow the instructions may not be reviewed.

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