Diary Department – Phone Support (Part-Time, Remote)

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: TYPE OF WORK

Part Time

: SALARY

AUD $7–$10 per hour

: HOURS PER WEEK

8

: DATE UPDATED

Feb 4, 2026

JOB OVERVIEW

We’re looking for a confident and friendly Phone Support / Diary Coordinator to help manage incoming leads and bookings for a photography studio.

This role is phone-heavy and customer-facing. You’ll be calling warm leads who have already expressed interest, explaining their invitation, answering questions, and booking them into the system.

Clear communication, a calm phone manner, and attention to detail are essential.

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How Leads Come In (Background)

Leads are generated through multiple channels, including:

1. Facebook & Instagram Campaigns
• Weekly lead generation campaigns (Thursday–Wednesday)
• Offer includes a free photoshoot and one complimentary high-resolution digital image
• Approx. 40–60 leads per week
• Clients enter via social media forms

2. “Share the Love” Campaigns
• Monthly, invitation-based campaign
• Approx. 50–300 people may vote or nominate someone
• Only clients who accept their invitation (“YES clients”) require follow-up
• Clients receive an SMS and HTML email prompting them to activate their invitation
• Once activated, all YES clients require a phone call

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Key Responsibilities

Invitation Calls
• Call clients who have expressed interest via competitions, campaigns, or promotions
• Clearly explain what they’ve received and how the invitation works
• Answer questions and build excitement

Booking Calls
• Help clients select suitable dates and times
• Book sessions accurately in the system
• Explain the photoshoot process and what to expect

Fire-Up Calls
• Call clients who are already booked but haven’t yet spoken with a photographer
• Help them prepare for their shoot (what to wear, what to bring)

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Systems & Tools
• CRM system (training provided)
• Call hub with assigned phone number
• Booking and diary management tools

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What We’re Looking For
• Confident phone manner with a natural, clear, non-scammer-sounding accent
• English that sounds neutral to Australian (very important)
• Comfortable speaking with customers and handling objections calmly
• Strong attention to detail for notes, bookings, and CRM updates
• Willingness to learn and follow call scripts and processes

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Training
• Full training provided on CRM usage, including:
• Client status updates
• Notes and follow-ups
• Bookings and diary management

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Role Details
• Pay: AUD $7–$10/hour (based on experience)
• Hours: 5–8 hours per week (may increase during busy periods)
• Schedule: Flexible, based on lead flow
• Start: ASAP

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How to Apply

Please send:
• Your updated resume, and
• A short Loom video (2–3 minutes) introducing yourself and demonstrating your spoken English and phone manner

Applications without a Loom video may not be considered.

SKILL REQUIREMENT

CRM Phone Support Lead Generation

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Diary Department – Phone Support (Part-Time, Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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