Guest Experience Coordinator — Luxury Travel Company

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: TYPE OF WORK

Full Time

: SALARY

60,000 PHP/month

: HOURS PER WEEK

40

: DATE UPDATED

Feb 3, 2026

JOB OVERVIEW

About Us
Female Foodie Tours is a luxury culinary travel company based in the USA. We run intimate, all-inclusive food tours across Italy for women — think handmade pasta in Tuscany, truffle hunting in Bologna, rooftop dinners in Rome. We're a small, tight-knit remote team that's growing fast (11 tours this year, 17 next year) and we take hospitality seriously. Our guests pay premium prices and expect a flawless experience.

Why This Role is Different
You won't be answering support tickets or reading from scripts. You'll be the person who makes 200+ guests a year feel personally cared for — from the ---------- nt they book until they're home sharing photos with friends. Every welcome email, every pre-trip detail, every check-in comes through you.

We've mapped out 55 guest touchpoints with templates, timing, and clear ownership. Your job is to execute that journey beautifully, bring warmth to every interaction, and make sure no guest ever wonders "did they forget about me?"
You'll also provide executive support to our CEO (~8 hours/week) — managing calendar, triaging email.

Own the full guest communication journey — booking confirmations, pre-trip sequences, payment reminders, welcome messages, and post-tour follow-up

Chase down missing registration details (contracts, passport scans, flight info, dietary needs) so everything is buttoned up before guests arrive

Set up group chats for each tour and create the first impression that sets the tone for the entire experience
Collect and organize post-tour feedback and reviews

Keep our CRM clean and current — every guest record accurate, every status updated

Support the CEO with calendar management, email triage

What Success Looks Like

Every guest fully registered and prepared well before tour day — no last-minute scrambles
All payments collected on time with friendly, professional follow-up
Guest questions answered within 24 hours
70%+ of guests complete post-tour feedback surveys
CEO inbox and calendar running smoothly

What We're Looking For

2+ years of remote work experience
Excellent written English with a warm, professional tone — you'll be the voice guests associate with our brand
Experience with CRM or project management tools (Airtable experience is a plus)
Someone who's naturally organized and takes pride in follow-through
Comfortable learning AI tools (we use Claude to help with drafting and research)
Calendar and email management experience
Reliable internet with a backup plan for outages

Bonus Points

Hospitality, travel, or customer service background
Experience working with US-based clients
Familiarity with Google Workspace, Stripe, or newsletter platforms

Schedule
Full-time, 40 hours/week. Flexible within CET business hours (European time zone). We'll find a schedule that works for both sides.
Compensation

?60,000/month base salary
HMO healthcare coverage
Filipino Holidays and Paid Time Off
Quarterly performance bonus
Long-term role with a growing company — we're building a team, not hiring task workers

To Apply
In your application message start with the word "Confirmed" and answer the following three questions:

Tell us about a time you managed communications with multiple people who all needed different things at the same time. How did you keep track and make sure no one was forgotten?
Write a short, friendly email to a guest named Sarah reminding her that we still need her passport scan — her tour is in 3 weeks and this is our second reminder. (Make it up — we want to see your tone.)
What's one question you have about this role?

SKILL REQUIREMENT

Admin Data Processing Attention to Detail English

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Guest Experience Coordinator — Luxury Travel Company

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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