Full Time
$10-$12/hour
40
May 27, 2026
This is a full-time role (40 hours/week), working PH night shift aligned to US business hours. You will work closely with our CEO and content pod to make sure customer communication is fast, clear, consistent, and measurable.
WHAT YOU’LL DO
1. Customer communication (daily)
• Follow up with customers each day using a defined list of people we need inputs from
• Keep customer threads organized and moving forward, with clear next steps and timelines
• Coordinate internally to unblock customers quickly and reduce back-and-forth
2. Weekly newsletter and lifecycle
• Own our weekly newsletter, plus our full lifecycle
• Build, manage, and improve segments for behavioral and triggered messaging
• Build and schedule
• Maintain a marketing calendar and coordinate
• Track performance, report learnings, and continuously improve conversions and retention
3. Publish content for SEO and AI search
• Create and publish helpful articles across the help center, blog, and website
• Turn product updates and customer questions into clear documentation and searchable content
WHAT WE’RE LOOKING FOR
• Strong written English and clear, concise communication
• Organized and dependable, able to manage daily follow-ups without dropping threads
• Comfortable operating inside CRMs and
• Able to build and format
• Analytical mindset, you track results and iterate
BONUS
• Experience with lifecycle marketing (flows, onboarding, retention, winback)
• Experience writing help docs, product education, or customer onboarding content
• Experience collaborating with designers and content creators
ROLE DETAILS
• $10-$12 USD/hour
• Full time, 40 hours/week
• PH night shift (aligned with US business hours)
• Long-term role with room to grow
HOW TO APPLY
Subject line: Inbox Hero
Include:
1. Resume / CV / Why this role fits you
2. Samples of
3. Your weekly availability (in PH time)
4. A short note on your experience with segmentation and triggered