Marketing, Email, and Customer Support Specialist (Klaviyo + Shopify + AI | $10-$12/hour)

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TYPE OF WORK

Full Time

SALARY

$10-$12/hour

HOURS PER WEEK

40

DATE UPDATED

May 27, 2026

JOB OVERVIEW

This is a full-time role (40 hours/week), working PH night shift aligned to US business hours. You will work closely with our CEO and content pod to make sure customer communication is fast, clear, consistent, and measurable.

WHAT YOU’LL DO

1. Customer communication (daily)

• Follow up with customers each day using a defined list of people we need inputs from
• Keep customer threads organized and moving forward, with clear next steps and timelines
• Coordinate internally to unblock customers quickly and reduce back-and-forth

2. Weekly newsletter and lifecycle email operations

• Own our weekly newsletter, plus our full lifecycle email system (not one blast to everyone)
• Build, manage, and improve segments for behavioral and triggered messaging
• Build and schedule emails using drag-and-drop editors, ensuring clean formatting and consistent branding
• Maintain a marketing calendar and coordinate email timing with product updates and social content
• Track performance, report learnings, and continuously improve conversions and retention

3. Publish content for SEO and AI search

• Create and publish helpful articles across the help center, blog, and website
• Turn product updates and customer questions into clear documentation and searchable content

WHAT WE’RE LOOKING FOR

• Strong written English and clear, concise communication
• Organized and dependable, able to manage daily follow-ups without dropping threads
• Comfortable operating inside CRMs and email platforms (lists, segments, triggers, deliverability basics)
• Able to build and format emails in drag-and-drop editors (and improve layout, clarity, and scannability)
• Analytical mindset, you track results and iterate

BONUS

• Experience with lifecycle marketing (flows, onboarding, retention, winback)
• Experience writing help docs, product education, or customer onboarding content
• Experience collaborating with designers and content creators

ROLE DETAILS

• $10-$12 USD/hour
• Full time, 40 hours/week
• PH night shift (aligned with US business hours)
• Long-term role with room to grow

HOW TO APPLY

Subject line: Inbox Hero

Include:
1. Resume / CV / Why this role fits you
2. Samples of email marketing work
3. Your weekly availability (in PH time)
4. A short note on your experience with segmentation and triggered emails (a few sentences is fine)

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