E3

Technical Customer Support - Integrations, API, JSON, etc.

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: TYPE OF WORK

Full Time

: SALARY

700+

: HOURS PER WEEK

40

: DATE UPDATED

Jan 30, 2026

JOB OVERVIEW

***I am only going to consider applicants who send a short 30-60sec video introducing themselves***

We have a small business that is growing and we need someone to help with account management, integrations and customer success.

Job description:
- English expert
- Manage customer projects with CRM (Hubspot)
- Respond to Customer Emails, live chats and tickets
- Work closely with Filipino and USA based teams
- Tasks assigned from Team to help out when help is needed
- Full time job (not working any other jobs)

Basic Skills / Need to Have

- Ability to understand and explain technical concepts in clear, non-technical language to district stakeholders (e.g., walking districts through creating API credentials or setting up SFTP connections).
- Strong organizational skills to manage multiple accounts, timelines, and follow-ups on projects such as large-scale migrations or onboarding districts.
- Familiarity with large data sets and the ability to analyze and understand key data schema structures.
- Critical thinking and inference skills to diagnose issues across complex data sets.
- Understanding of general error codes, HTTP status codes, logs, and data mapping (e.g., SIS fields, OneRoster).
- Understanding of CSV, JSON, and API-based integrations.
- Ability to recognize and resolve data quality issues (missing IDs, mismatched fields, invalid values).
- Ability to gather information on the problem and/or root cause and identify the appropriate party who can best help to resolve the issue.

Highly Preferred for Success

- Relational understanding of general database schemas.
- Basic knowledge of querying or scripting (SQL, Python, Cuelang).
- Familiarity with API testing and integration tools (Postman, Insomnia, etc.).
- Knowledge of OneRoster v1.1/v1.2, Clever, PowerSchool, ClassLink, and/or Ed-Fi standards. Alternatively, a general familiarity with data standards and schemas.

Please send me a intro vid of yourself and we will schedule an interview.

Let me know if you are interested

SKILL REQUIREMENT

FTP and SFTP JSON API Integration

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Job Post	Reporter	Rank	Reason	Date

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jobseekers/job

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E3

Technical Customer Support - Integrations, API, JSON, etc.

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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